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GCP-GC-ADM Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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GCP-GC-ADM Questions and Answers

Question # 1

Which definition matches the ACD Evaluation Method Best Available Skills?

A.

Looks for the first available agent and ignores any skill requirements

B.

Matches the interaction to the first available agent who has all of the requested skills

C.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent’s proficiency rating for each of the requested skills

Question # 2

Which definition matches the After Call Work option Mandatory, Discretionary?

A.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

C.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Question # 3

Recording Policies can be configured for what type(s) of contact(s)?

A.

Call

B.

Chat

C.

Email

D.

Message

E.

All of the above

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