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Question # 4

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A.

Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

B.

Only Migrate the assets needed when customers are trying to place MACD orders.

C.

Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

D.

Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

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Question # 5

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A.

By automatically balancing order processing tasks across multiple orchestration items

B.

By automatically balancing order processing tasks across multiple orchestration queues

C.

By automatically queuing the fulfillment request to retry according to predefined retry policy.

D.

By automatically queuing the fulfillment request to retry according to fallout analysis report.

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Question # 6

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A.

Service Account

B.

Place

C.

Premise

D.

Address

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Question # 7

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A.

Custom API via lightening Out

B.

Digital commerce SDK

C.

Digital Commerce API

D.

Cart Based API using Omni Out

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Question # 8

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A.

Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

B.

Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

C.

Product Model use hierarchical modeling which is natively supports EPC

D.

Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

E.

This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

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Question # 9

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A.

Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

B.

Use the versioning feature and comparing the prices for the version product after having enabled the feature

C.

Use EPC project feature checking the changes done for the defaulted project after having enable the feature

D.

Use price list history checking the changes done after having enabled the track field history on the Price list entry object

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Question # 10

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router’s barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A.

Configure a manual task Orchestration item that will launch a flow to enter the router’s barcode number and shipping tracking number.

B.

Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router’s barcode number and shipping tracking number

C.

Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking number

D.

Configure a Push Event Orchestration item that will receive the router’s barcode number and shipping tracking number

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Question # 11

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A.

Model the router technical product and decompose it from the business internet offer.

B.

Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

C.

Model the router as an attribute of the business internet offer with a default value of ‘included’

D.

Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

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Question # 12

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A.

Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

B.

Use the integration procedure to manage the various task that technician need to undertake

C.

Use data raptor to assist with integration and introduce several manual task into the flow.

D.

Use call out to fully automate the flow so that no manual steps are required

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Question # 13

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A.

Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

B.

Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

C.

Create a churn trend app from a template in CRM analytics to identify customer likely to churn

D.

Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

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Question # 14

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A.

Design for one callout each request and cache the identifier in memory

B.

Design integration procedure that makes both request and returns the result to order Management.

C.

Use Data raptor technology to make the request and return the response to order management

D.

Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

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Question # 15

Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management’s Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A.

Ensure platform Events mode is enabled for Order Management

B.

User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

C.

Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

D.

Split Line Items in the same order before submitting the order and request an increase to order size limits

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Question # 16

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A.

Implement the router condition logic in the integration layer as callout task

B.

Map all relevant information to the Customer Facing Service (CFS)

C.

Use action type from fulfillment request lines in the callout condition task

D.

Implement the router condition logic within decomposition layer with more conditions.

E.

Use the Action type from Order items to the Decomposition Relationship Conditions.

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Question # 17

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.

What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A.

Implement a callout orchestration item to execute a request on the fulfillment system for activation

B.

Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

C.

Implement a milestone orchestration item to execute request on the fulfillment system for activation

D.

Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

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Question # 18

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.

What two action a consultant shall recommend once the load is completed in production?

A.

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

B.

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

C.

Inform the business that data migration is completed and errors resolved in development

D.

Raise support case to retrieve a data load report to summarize the data load.

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Question # 19

United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A.

Analyze an external data storage system for more cost effective data storage

B.

Access the archiving strategy and determine how storage will be cleared though archiving.

C.

Analyze the storage usage of the existing legacy system

D.

Calculate the file and data storage required based on required data volume and file attachment requirements.

E.

Identify the storage needs between data storage and file storage.

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Question # 20

United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A.

To create inventory items to be used in subsequent MACD.

B.

To validate the migrated assets data aligns with assets data model

C.

To validate if decomposition works on migrated assets

D.

To validate if MACD works on migrated Assets.

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Question # 21

ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.

Which application suits supports this scnerio?

A.

Enterprise sales management

B.

Subscriber lifecycle management

C.

Advertising sales management

D.

Multiple subscription management

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Question # 22

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize

B.

Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

C.

Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

D.

Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

E.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise.

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Question # 23

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa

Which three are the key offering provided by the change of plan feature in communication cloud.

A.

History of subscription updates and traceability

B.

Supported by digital commerce API

C.

Service Continuity

D.

Migrating in/out from bundle offer

E.

Customer can choose their plan from all pricing books.

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