The category of HP Lifecycle Services that enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations is B. HP Renew Services.

HP Renew Services are services that help customers recover, repurpose, and recycle hardware in more responsible ways. They include services for carbon neutral computing, device recovery, sanitization, deinstallation, and recycling1.

By using HP Renew Services, customers can benefit from:

• Reducing the environmental impact of their technology and supporting a circular economy1.
• Offsetting the carbon footprint of their devices throughout the lifecycle with HP Carbon Neutral Computing Services2.
• Receiving residual value for their end-of-use devices or recycling them responsibly with HP Device Recovery Service3.
• Ensuring data security and compliance with HP Sanitization Service4.
• Saving time and resources with HP Deinstallation Service5.

If you are interested in learning more about HP Renew Services, you can visit the HP website1 or contact an HP representative for more details.

The benefits for HP Partners to attach HP Lifecycle Services to HP hardware are A. By increasing customer stickiness via deeper relationships through end-to-end solutions and D. By increasing the average unit price of hardware sales to drive higher margins. According to the HP Lifecycle Services website1, HP Lifecycle Services provide IT with efficient, cost-effective solutions for device management that help keep the business in motion. By attaching HP Lifecycle Services to HP hardware, HP Partners can offer their customers a complete and integrated solution that covers the entire device lifecycle, from planning and design to configuration and deployment, to workforce support and secure eco-friendly device refreshes1. This can help HP Partners increase customer loyalty and satisfaction by providing them with a consistent and reliable service experience throughout the device lifecycle1. Moreover, by attaching HP Lifecycle Services to HP hardware, HP Partners can also increase their revenue and profitability by adding value to their hardware sales and enhancing their competitive differentiation2. HP Lifecycle Services can help HP Partners increase the average unit price of hardware sales by offering additional services that address the customer’s specific needs and challenges, such as operating system and firmware updates, accidental damage protection, defective media retention, device recovery and recycling, and more2. Therefore, by attaching HP Lifecycle Services to HP hardware, HP Partners can benefit from both increasing customer stickiness via deeper relationships through end-to-end solutions and increasing the average unit price of hardware sales to drive higher margins.

The best way to respond to this IT manager is C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.

By purchasing and registering HP Active Care, the IT manager can benefit from proactive alerts about device issues, such as hard drive or battery failures, and create a service case with HP Customer Support. This can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.

If the IT manager is interested in learning more about HP Active Care, you can direct them to the HP website1 or contact an HP representative for more details. You can also show them a short video about the benefits of HP Active Care for IT admins and end users3.

The base warranty for HP Personal Systems provides protection from manufacturer defects. According to the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Therefore, the correct answer is D. Protection from manufacturer defects.

The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.

• Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
• All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.

The other options are incorrect because:

• HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
• HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
• Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .

1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site 2: HP Support Services | HP® Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4: HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP® Official Site] : [HP Managed Print Services | HP® Official Site]