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Question # 4

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A.

Scripts

B.

Campaign Management

C.

Outbound Campaigns

D.

Schedules

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Question # 5

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

A.

Timeout

B.

Inter-Digit Timeout

C.

No Entry Timeout

D.

Menu Selection Timeout

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Question # 6

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

A.

True

B.

False

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Question # 7

Select all the naming requirements for prompts. (Choose two.)

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

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Question # 8

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

A.

Prompts

B.

Schedule

C.

Divisions

D.

Decision

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Question # 9

Why must you create queues for ACD functionality to work?

A.

Queues are the waiting lines for the agents who will be assigned interactions through ACD

B.

Queues provide ACD with a means to determine the skill level requirement of an interaction

C.

Queues are the waiting lines for interactions that are routed using ACD

D.

Queues match agents to an appropriate interaction using ACD

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