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Salesforce-Contact-Center Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid Salesforce Contact Center Accredited Professional Exam Salesforce-Contact-Center Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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Salesforce-Contact-Center Questions and Answers

Question # 1

The desired process of reassigning cases to a higher support tier when SLA

timelines are breached.

Ursa Major Solar needs to protect customers' private information, such as

social sty numbers, during phone interactions.

Which Service Cloud Voice feature should a consultant recommend to

accomplish this?

A.

Hierarchical Sharing Settings on Calls

B.

Collaboration on Call Recordings

C.

Pause/Resume Call Recording

Question # 2

You‘re preparing data migration for knowledge base articles with associated attachments. Which step helps ensure file compatibility and accessibility within the new platform?

A.

Converting attachments to formats compatible with the new knowledge base system before the migration process.

B.

Configuring the new platform to recognize and handle different file formats associated with migrated knowledge base articles.

C.

Testing access and download functionality for attached files within the new platform after the migration is complete.

D.

All of the above, contributing to seamless access and usability of knowledge base articles with corresponding attachments in the new system.

Question # 3

Your design includes email auto-replies for initial case acknowledgements. Which tool facilitates automated responses?

A.

Workflow Rules with email action steps triggered by case creation events.

B.

Process Builder sequences defining auto-reply steps and dynamic content insertion.

C.

Entitlement Email Templates configured with automatic responses based on service level agreements.

D.

Einstein Bots configured to send auto-replies and collect initial information from customers via email.

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