CSA Dumps With Exact Questions and Answers

When creating a custom table in ServiceNow, the platform automatically assigns a table name prefixed with "u_" to differentiate custom tables from out-of-the-box (OOB) tables.

The default prefix "u_" is applied to all custom global tables.

The table name follows the format: "u_" + [custom name].

Example:

If you create a table named "abc", the system assigns it the table name: u_abc.

All custom tables created by users automatically receive the "u_" prefix.

Prevents conflicts with ServiceNow’s internal tables.

Ensures custom tables are easy to identify.

Naming Convention for Custom Tables:Why "C. u_abc" is Correct?

A. snc_abc – Incorrect

"snc_" is not used for custom tables; it is reserved for internal ServiceNow functionality.

B. abc – Incorrect

Custom tables do not use raw names; they always include a prefix (u_).

D. sys_abc – Incorrect

"sys_" is reserved for system tables (e.g., sys_user, sys_db_object).

Explanation of Incorrect Options:

ServiceNow Docs: Creating Custom Tables

ServiceNow CSA Study Guide – Table Administration

ServiceNow Product Documentation: Understanding Table Naming Conventions

References from Certified System Administrator (CSA) Documentation:

Virtual Agent is ServiceNow’s AI-powered chatbot that provides assistance via a messaging interface. It helps users obtain information, make decisions, and complete common tasks without human intervention.

Conversational Interface → Users interact through chat to get information and perform tasks.

Automated Responses → Uses predefined topics and natural language understanding (NLU) to provide relevant answers.

Integration with ServiceNow Applications → Can create incidents, reset passwords, check order statuses, etc.

Available on Multiple Channels → Works with Microsoft Teams, Slack, and the ServiceNow portal.

A. Agent Workspace → A unified interface for agents to manage cases, not an AI chatbot.

B. Chat bot → A generic term; Virtual Agent is the official chatbot in ServiceNow.

D. Knowledge Chat → No such feature exists; however, Virtual Agent can integrate with the Knowledge Base.

E. Now Support → ServiceNow’s customer support portal, not an AI-driven assistant.

In ServiceNow, a role is a record stored in the sys_user_role table that defines a set of permissions for users. Roles determine what users can see and do within the platform by granting access to applications, modules, and specific functionalities.

Stored in the sys_user_role table.

Assign permissions to users and groups.

Define access to applications, modules, and records.

Can be inherited by users through group membership.

Used in Access Control Rules (ACLs) to restrict or allow access to records.

Key Features of Roles in ServiceNow:Common Roles in ServiceNow:Role Name

Description

admin

Full system access, including configuration and security settings.

itil

Allows access to IT Service Management (ITSM) modules like Incident, Change, and Problem.

catalog_admin

Manages the Service Catalog.

knowledge_manager

Manages the Knowledge Base.

Roles are stored as records in the sys_user_role table.

Each role grants specific permissions to users.

Users can have multiple roles assigned to them.

B. A role is one record in the Role [user_sys_role] table – Incorrect

The correct table name is sys_user_role, not "user_sys_role".

C. A role is a persona used in Live Feed Chat – Incorrect

Live Feed is a collaboration tool, but roles are not personas for chat.

D. A role is a set of modules for a particular application – Incorrect

Roles grant access to modules, but they are not the modules themselves.

ServiceNow Docs: User Roles & Permissions

ServiceNow CSA Study Guide – Role-Based Access Control

ServiceNow Product Documentation: sys_user_role Table

Why "A. A role is one record in the Role [sys_user_role] table" is the Correct Answer?Explanation of Incorrect Options:References from Certified System Administrator (CSA) Documentation: