Which set of common process considerations includes understanding how compliance andassurance will be managed?
complexity
data and information
ownership of the end-to-end process
toolset
Which process ensures that service performance meets agreedrequirements?
change management
incident management
project management
service level management
What is a disadvantage of the hybrid service integrator structure?
Thecustomer can inadvertently develop a long term dependency on the service integration partner.
The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.
The high level of dependencyon the service integrator adds risks to continuity.
The service integrator might be perceived to be biased, even if this is not the case.
