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Question # 4

An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.

Which grounding technique should the AI Specialist use?

A.

Ground with Apex Merge Fields

B.

Ground with Record Merge Fields

C.

Automatic grounding using Draft with Einstein feature

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Question # 5

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.

What does Einstein consider when generating a summary?

A.

Generation is grounded with conversation context, Knowledge articles, and cases.

B.

Generation is grounded with existing conversation context only.

C.

Generation is grounded with conversation context and Knowledge articles.

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Question # 6

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The AI Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.

Which other configuration steps should the AI Specialist take in the sandbox that can be deployed to the production org?

A.

create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

B.

From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

C.

Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

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Question # 7

What is the main purpose of Prompt Builder?

A.

A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.

B.

A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work

C.

A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.

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Question # 8

Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also

wants to keep a human in the loop to be considered in their AI strategy.

Which prompt template type should the AI Specialist recommend?

A.

Sales Email

B.

Field Generation

C.

Record Summary

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Question # 9

What should an AI Specialist consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A.

The Activities related list on the Account object is not supported because it is a polymorphic field.

B.

If person accounts have been enabled, merge fields will not be available for the Account object.

C.

Prompt generation will yield no response when there is no related list associated with an Account in runtime.

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Question # 10

Universal Containers (UC) plans to automatically populate the Description field on the Account object.

Which type of prompt template should UC use?

A.

Field Generation prompt template

B.

Flex Prompt template

C.

Sales Email prompt template

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Question # 11

Based on the user utterance, “Show me all the customers in New York", which standard Einstein Copilot action will the planner service use?

A.

Query Records

B.

Select Records

C.

Fetch Records

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Question # 12

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.

Which business requirement would lead an AI Specialist to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

A.

UC wants to fine-tune model temperature.

B.

UC wants a model fine-tuned using company data.

C.

UC wants to change the frequency penalty of the model.

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Question # 13

Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template.

What should the AI Specialist recommend?

A.

Create a Flex template to add resources with standard and custom objects as inputs.

B.

Create a prompt template passing in a special custom object that connects the records temporarily,

C.

Create a prompt template-triggered flow to access the data from standard and custom objects.

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Question # 14

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.

How should an AI Specialist apply the power of conversational AI to this use case?

A.

Create a Flex prompt template in Prompt Builder.

B.

Create a custom copilot action which calls a flow.

C.

Configure the Integration Flow Standard Action in Einstein Copilot.

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Question # 15

An AI specialist wants to leverage Record Snapshots grounding feature in a prompt template.

What preparations are required?

A.

Configure page layout of the master record type

B.

Create a field set for all the fields to be grounded

C.

Enable and configure dynamic form for the object

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Question # 16

An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.

What is the cause of the random nature of this error?

A.

The number of tokens generated by the dynamic nature of the prompt template will vary by record.

B.

The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

C.

The number of tokens that can be processed by the LLM varies with total user demand.

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Question # 17

Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A.

Agentforce does not have the permission to delete the user's records.

B.

Agentforce Delete Record Action permission is not associated to the user.

C.

Agentforce does not have a standard Delete Record action.

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Question # 18

Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.

Which generative AI feature should help UC address this issue?

A.

Case Summaries

B.

Service Replies

C.

Case Escalation

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Question # 19

Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow.

How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?

A.

Invocable Apex

B.

Flow Action

C.

Einstein for Flow

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Question # 20

Universal Containers implemented Einstein Copilot for its users.

One user complains that Einstein Copilot is not deleting activities from the past 7 days.

What is the reason for this issue?

A.

Einstein Copilot Delete Record Action permission is not associated to the user.

B.

Einstein Copilot does not have the permission to delete the user's records.

C.

Einstein Copilot does not support the Delete Record action.

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Question # 21

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.

Which key consideration should the AI Specialist keep in mind for this deployment?

A.

Assign the Agentforce for Service permission to the Service Cloud users.

B.

Assign the standard service actions to Agentforce Service Agent.

C.

Review and test standard and custom Agent topics and actions for Service Center use cases.

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Question # 22

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.

Why should the team use Einstein Copilot as the solution?

A.

To generate relevant content when engaging with each customer

B.

To analyze past campaign performance

C.

To send automated emails to all customers

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Question # 23

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.

Which feature should the AI Specialist set up to enable UC's sales team?

A.

Call Summaries

B.

Call Explorer

C.

Call Insights

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Question # 24

Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary

field.

What is the most likely cause of the issue?

A.

The user does not have the Prompt Template User permission set assigned.

B.

The prompt template associated with summary field is not activated for that user.

C.

The user does not have the field Generative AI User permission set assigned.

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Question # 25

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to

customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.

Which use case functionality of Model Builder aligns with UC's request?

A.

Product recommendation prediction

B.

Customer churn prediction

C.

Contract Renewal Date prediction

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Question # 26

Where should the AI Specialist go to add/update actions assigned to a copilot?

A.

Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

B.

Copilot Actions page or Global Actions

C.

Copilot Detail page, Global Actions, or the record page for the copilot action

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Question # 27

Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality.

What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?

A.

Instructions

B.

Output Types

C.

Action Triggers

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Question # 28

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record.

What is the most likely explanation for why the draft email shows these placeholders?

A.

The user does not have Einstein Sales Emails permission assigned.

B.

The user does not have permission to access the fields.

C.

The user's locale language is not supported by Prompt Builder.

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Question # 29

Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

A.

Prompt Defense

B.

Data Masking

C.

Dynamic Grounding

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Question # 30

An AI Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts.

Which approach should the AI Specialist recommend to achieve this use case?

A.

Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.

B.

Fine-Tune the standard foundational model due to the complexity of the data.

C.

Deploy UC's own custom foundational model on this data first.

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Question # 31

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.

Which audit data is available using the Einstein Trust Layer?

A.

Response accuracy and offensiveness score

B.

Hallucination score and bias score

C.

Masked data and toxicity score

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Question # 32

An AI Specialist configured Data Masking within the Einstein Trust Layer.

How should the AI Specialist begin validating that the correct fields are being masked?

A.

Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.

B.

Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

C.

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

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Question # 33

Universal Containers needs its sales reps to be able to only execute prompt templates.

What should an AI Specialist recommend to achieve this requirement?

A.

Prompt Template user permission set

B.

Prompt Template Manager permission set

C.

Prompt Execute Template permission set

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Question # 34

An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account.

Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

A.

Use the merge fields to reference a custom related list of opportunities.

B.

Use merge fields to reference the default related list of opportunities.

C.

Use formula fields to reference the Einstein related list of opportunities.

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Question # 35

Universal Containers (UC) wants to leverage Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.

On which AI capability should UC train the service agents?

A.

Case Replies

B.

Knowledge Replies

C.

Service Replies

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Question # 36

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

A.

Retrieves Salesforce data based on the 'Run As" users permissions.

B.

Retrieves Salesforce data based on the user’s permissions executing the prompt.

C.

Retrieves Salesforces data based on the Prompt template's object permissions.

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Question # 37

A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder.

Which permission sets should an AI Specialist assign to the data scientist?

A.

Data Cloud Admin and Prompt Template Manager

B.

Prompt Template Manager and Prompt Template User

C.

Prompt Template User and Data Cloud Admin

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Question # 38

What is the correct process to leverage Prompt Builder in a Salesforce org?

A.

Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.

B.

Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.

C.

Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

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Question # 39

Universal Containers plans to enhance the customer support team's productivity using AI.

Which specific use case necessitates the use of Prompt Builder?

A.

Creating a draft of a support bulletin post for new product patches

B.

Creating an Al-generated customer support agent performance score

C.

Estimating support ticket volume based on historical data and seasonal trends

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Question # 40

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.

What is a key reason for implementing Einstein Copilot?

A.

Improving data entry and data cleansing

B.

Allowing AI to perform tasks without user interaction

C.

Streamlining workflows and automating repetitive tasks

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Question # 41

Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email.

After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?

A.

Make Less Formal

B.

Enhance Friendliness

C.

Optimize for Clarity

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Question # 42

Which business requirement presents a good use case for leveraging Einstein Prompt Builder?

A.

Forecast future sales trends based on historical data.

B.

Identify potential high-value leads for targeted marketing campaigns.

C.

Send reply to a request for proposal via a personalized email.

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Question # 43

An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.

What is causing the problem?

A.

The Prompt Template User permission set was not assigned correctly.

B.

The Prompt Template Manager permission set was not assigned correctly.

C.

The large language model (LLM) was not configured correctly in Data Cloud.

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Question # 44

Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding.

What should UC consider when using standard Service AI Grounding?

A.

Service AI Grounding only works with Case and Knowledge objects.

B.

Service AI Grounding only supports String and Text Area type fields.

C.

Service AI Grounding visibility works m system mode.

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Question # 45

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing

knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A.

Turn on Service AI Grounding, Grounding with Case, and Service Replies.

B.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C.

Turn on Service AI Grounding and Grounding with Knowledge.

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