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Question # 4

Which of the following is the easiest way to determine the likely causes of labor turnover in an organization that has an innovative culture?

A.

Hold a strategy meeting with all heads of departments

B.

Carry out employee engagement surveys for all employees

C.

Analyze data from the human resources information system (HRIS)

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Question # 5

An organization decides to pay its employees above the market rate. This is an example of a:

A.

single-rate system

B.

philosophy statement

C.

compensation strategy

D.

salary increase matrix

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Question # 6

A system administrator has responsibility for which of the following?

A.

Administering and analyzing survey responses

B.

Monitoring and examining employees' system usage

C.

Discharging employees who infringe on system usage policy

D.

Benchmarking the organization's system capabilities to best practices

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Question # 7

A key benefit of an employee recognition program is to:

A.

increase job performance

B.

promote company visibility

C.

support employee advancement

D.

improve employee accountability

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Question # 8

Match each HR function with the type of document associated with it.

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Question # 9

The main purpose of using the employee self-service module to submit requests for new programs is to:

A.

guarantee workplace satisfaction

B.

comply with imposed regulations

C.

improve internal communications

D.

increase the effectiveness of data collection

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Question # 10

An organization with a diverse workforce in age and demographics is working to improve its compensation package. Which of the following should be considered?

A.

Tuition assistance

B.

Flexible paid time off

C.

Retirement contribution

D.

Childcare reimbursement

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Question # 11

Which of the following is the most effective method to create a positive reaction to change?

A.

Involve employees in planning and implementing the new procedure

B.

Explain the reason for the change and enforce its implementation

C.

Involve employees in enforcing the new rules

D.

Explain the desired outcomes from the change

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Question # 12

Which of the following makes up the largest percentage of an entry-level employee’s income?

A.

Benefits and services

B.

Incentive payments

C.

Base wage and salaries

D.

Wage and salary add-ons

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Question # 13

A company wants to establish a stock option plan. Which of the following is the primary goal?

A.

Obtain capital funding

B.

Retain employees long-term

C.

Keep from increasing salaries

D.

Attract new talent

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Question # 14

Which of the following HR roles is most impacted by the implementation of a human resource information system (HRIS)?

A.

Strategic

B.

Operational

C.

Administrative

D.

Advisory

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Question # 15

What is the percentage of applicants hired to total qualified applicants?

A.

2.5%

B.

5%

C.

10%

D.

20%

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Question # 16

When establishing a pay-for-performance program, what is the best source for an organization to use?

A.

Labor market information

B.

Recruitment agencies

C.

Labor organizations

D.

Recent demographic data

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Question # 17

Which of the following provides employees with greater responsibilities?

A.

E-learning

B.

Job sharing

C.

Job enrichment

D.

Mentoring programs

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Question # 18

Which of the following is the main reason to conduct new employee orientation?

A.

Indicate what the manager expects from the employee

B.

Provide a thorough overview of the organization's policies

C.

Conduct a welcome meeting with food and drinks

D.

Present important information about the organization

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Question # 19

Which of the following terms describes a pay increase based on inflation?

A.

Lump-sum

B.

Cost-of-living

C.

Annual bonus

D.

Market-based

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Question # 20

What is the most important goal of communication during the process of reorganization?

A.

To maintain the bond between different departments and units of the organization

B.

To keep employees informed about policies and plans affecting them and provide them with the opportunity to respond

C.

To regularly inform all employees about the results of the organization's performance, its achievements, and downfalls

D.

To collect employee feedback, ideas, and suggestions on a continuous basis

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Question # 21

Which of the following are benefits of end-user participation when adopting a new human resource information system (HRIS)? (Select TWO options)

A.

Reduced number of training sessions

B.

Increased level of system acceptance

C.

Guaranteed positive feedback

D.

Effective budget utilization

E.

Accurate user requirements

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Question # 22

Which of the following is most likely to increase the effectiveness of online recruiting?

A.

Provide database search techniques training

B.

Minimize use of traditional searching methods

C.

Hire additional recruiters to manage candidates

D.

Only post jobs on one highly viewed employment website

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Question # 23

HR receives a complaint that an employee is suspected of substance abuse. The first step HR takes is to:

A.

meet with the employee and follow policy guidelines

B.

send the employee home for the day

C.

enroll the employee in an improvement program

D.

tell the employee to stop the behavior and inform the supervisor

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Question # 24

The process used to verify HR policies and practices is a(n):

A.

benchmark analysis

B.

HR procedure

C.

HR audit

D.

demographic report

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Question # 25

An employee reporting unsafe or illegal practices is a(n):

A.

auditor

B.

advocate

C.

stakeholder

D.

whistleblower

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Question # 26

Which of the following is the most important compliance issue for an HR department?

A.

Employment records

B.

Workplace security

C.

Employment metrics

D.

Financial statements

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Question # 27

A basic principle of learning states that people resist change unless they:

A.

are skilled in e-learning technology

B.

hear success stories from others

C.

receive recognition and rewards

D.

understand the value of the training

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Question # 28

Which of the following criteria is most likely to be used to measure the effectiveness of a performance management system?

A.

Attitude

B.

Behavior

C.

Creativity

D.

Reliability

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Question # 29

HR must ensure that a new attendance policy (Select TWO options):

A.

complies with employment law

B.

is written in multiple languages

C.

permits unauthorized absence

D.

encourages employee autonomy

E.

is communicated to all employees

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Question # 30

Which of the following is the most important factor in managing employee records?

A.

Knowing legal requirements before destroying the documents

B.

Giving employees access to their own personnel files

C.

Transferring information to the HRIS in a timely manner

D.

Filing performance management forms accurately

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Question # 31

An HR Manager is ready to implement a workforce reduction. Which of the following is the best method to start communicating with employees that will remain with the organization?

A.

Discuss the business plan and reaffirm the organization’s commitment with top performers

B.

Communicate the business plan only to management that will remain with the organization

C.

Send an organizational announcement via email with the business plan to all employees

D.

Announce the organization's staff reduction but keep the business plan confidential

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Question # 32

Which of the following should be considered for human resource information system (HRIS) data protection?

A.

Recovery site is in place

B.

System access is controlled

C.

User IDs are not employee names

D.

Managers have unlimited access to data

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Question # 33

A successful succession plan provides helpful information for which of the following HR processes?

A.

Compensation and benefits

B.

Training and development

C.

Assessment and appraisal

D.

Compliance and regulations

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Question # 34

Which of the following is the most important step during the implementation phase of a policy?

A.

Employee training

B.

Legal requirements

C.

Buy-in from shareholders

D.

Technology infrastructure

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