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Question # 4

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A.

Configure the case type to create temporary cases.

B.

Add a decision shape to the process.

C.

Configure the stage to resolve the case.

D.

Add a Persist case step to the case life cycle.

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Question # 5

Which use case describes the function of the Estimator tool?

A.

A stakeholder needs to know how much time and effort is needed to build MLP 2.

B.

A product owner needs to know how many data objects to create for MLP 1.

C.

A business architect needs to know when to prioritize a specific case type for development.

D.

A tester needs to know how many versions of an application they test for MLP 2.

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Question # 6

Using the Pega Express"" delivery approach, governance is established during which phase of the project'

A.

Discover

B.

Adopt

C.

Prepare

D.

Build

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Question # 7

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.

How do you satisfy this security requirement?

A.

Add the analyst to the Manager role.

B.

Add the analyst to both the Author role and Manager role.

C.

Update the Author role to include the required analyst reports.

D.

Create a new Analyst role with the required access.

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Question # 8

Which two requirements ensure that valid data is used in a case? (Choose Two)

A.

The data is locally sourced.

B.

The data fits the business logic.

C.

The data is organized in a data type.

D.

The data is the correct field type.

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Question # 9

Which configuration informs a user by email when an assignment is added to the user's worklist?

A.

Configure a service level to send a notification to the assigned user.

B.

Configure the case type to send assignment notifications to assigned users.

C.

Add a Send Notification step to the process after the assignment to notify the assigned user.

D.

Add a Send Email step to the process before the assignment to notify the assigned user.

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Question # 10

How do you indicate the progress of a case towards resolution?

A.

Configure a case notes field to capture progress information.

B.

Update the case status on the appropriate steps.

C.

Design intent-driven user interfaces.

D.

Apply service levels to the assignment steps.

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Question # 11

Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A.

Add a Create PDF automation that references the Patient visit summary view.

B.

Add a Send Email step and enable the option to include attachments.

C.

Enable email notifications on the case type.

D.

Add a Send Email step and compose the message to reference the relevant properties.

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