Spring Sale Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: buysanta

Exact2Pass Menu

ITIL – Foundation (v4)

Last Update 1 hour ago Total Questions : 503

The ITIL – Foundation (v4) content is now fully updated, with all current exam questions added 1 hour ago. Deciding to include ITILFND practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITILFND exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITILFND sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL – Foundation (v4) practice test comfortably within the allotted time.

Question # 4

Which costs are included in the value proposition of a service?

A.

Additional expense that the service consumer has because they are using the service

B.

Money that the service consumer no longer needs to spend because they are using the service

C.

Tangible or intangible results for the service consumer because they are using the service

D.

The benefits, usefulness. and importance of the service that are perceived by the service consumer

Question # 5

Which service transition process provides guidance about converting data into information?

A.

Change evaluation

D18912E1457D5D1DDCBD40AB3BF70D5D

B.

Knowledge management

C.

Service validation and testing

D.

Service asset and configuration management

Question # 6

Which TWO statements about an organization’s culture are CORRECT? (Choose two.)

1. It is created from shared values based on how it carries out its work

2. It is determined by the type of technology used to support services

3. It should be based on the culture of prospective suppliers

4. It should be based on the objectives of the organization

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Question # 7

Which is a risk that might be removed from a service consumer by an IT service?

A.

Service provider ceasing to trade

B.

Security breach

C.

Failure of server hardware

D.

Cost of purchasing servers

Question # 8

Which TWO of the following are considerations of change enablement?

1. Managing the people aspects of change

2. Ensuring that organizational transformations are successful

3. Maximizing the number of successful service changes

4. Ensuring that changes are properly assessed

A.

1 and2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Question # 9

Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question # 10

When is the earliest that a workaround can be documented in ‘problem management’?

A.

After the problem has been logged

B.

After the problem has been prioritized

C.

After the problem has been analyzed

D.

After the problem has been resolved

Go to page: