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Question # 4

Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

A.

Product Security Response Team (PSRT)

B.

Anti-Counterfeiting and Fraud (ACF)

C.

Customer Delivery Inspection (COI)

D.

Compliance and Risk Management (CoRM)

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Question # 5

Why are EcoSmart cartridges a smart, environmentally responsible choice?

A.

The toner melts at a lower temperature, leading to lower energy use.

B.

The toner cartridge features a seal that prevents toner particles from leaking during shipment.

C.

The toner cartridge is made with fewer moving parts, increasing print speeds.

D.

The toner is made with fewer chemicals that can be hazardous to your health.

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Question # 6

How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?

A.

Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.

B.

Original HP cartridges yield more than twice the number of customer-ready prints.

C.

Original HP cartridges produce prints that are 33% more smear-proof.

D.

Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.

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Question # 7

A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?

A.

HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.

B.

The environment is not really affected by toner, whether the cartridges are from HP or third parties.

C.

According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.

D.

According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.

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Question # 8

A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

A.

Inability to refill non-HP cartridges

B.

compatibility Issues with standard papers

C.

ink colors that fade over time

D.

wasted ink and printer downtime

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Question # 9

A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A.

Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.

B.

Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.

C.

Original HP supplies meet eco-label criteria, lowering TCO.

D.

Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.

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Question # 10

Why is using remanufactured toner cartridges bad for business? (Select two.)

A.

Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.

B.

Remanufactured toner cartridges generate more heat than Original HP cartridges.

C.

Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.

D.

Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.

E.

Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.

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