External IDs simplify the mapping of polymorphic relationships in the Salesforce org.

External IDs improve speed when inserting multiple related objects.

External IDs prevent the creation of orphaned duplicates in Heroku Postgres.

External IDs are required to enable bidirectional synchronization.

Heroku Private Spaces

Automated Certificate Management

Heroku SSL

Heroku Shield Private Spaces

Knowledge Base

Customer Entitlements

Adjust Scheduling Policy

Dispatching

Select a Service Appointment from the list, press the "Change Status" action and "Dispatch".

Select a Service Appointment from the list, press the "Candidates" action, andselect the best time slot.

Select multiple Service Appointment from the list and bulk schedule them Select a Service Appointment from the list, press the "Edit" action and allocate the Resource

Create a Workflow to close the Milestone when the Wrap Up is complete.

Select a Service Appointments from the list and press the "Schedule" action.

Use Work Types with Required Skills

Assign the appropriate Skills to Resources

Create Multiple Work Orders Line Items per service.

Select the relevant Work Types for each Resource

Ensure that the apps consume mutually excliusive sets of Kafka topics

Attach the existing Kafka add-on to both apps

Designate one app as a producer and the other as a consumer

Attach the existing Kafka add-on to one app and attach a new Kafka add-on to the other app

Execute processes as another user

Access database log files

Feed your kitten

Insert or update records

Heroku Shield keystroke logging

Dataclips

Private Space Logging

SSH tunneling using Heroku Exec

Each microservice is a separate Heroku app. The microservices communicate byusing Apache Kafka as a message bus.

Each microservice is a separate process type in a single Heroku app. The microservices communicate by using Redis as a message bus.

Each microservice is a separate private space. The microservices communicate byusing DNS Service Discovery.

Each microservice is a separate process in a single Heroku app. The microservices communicate by using shared memory.

Set up Skill Requirements. DefineWork Types. Set up Routing Rules

Define Skills, Set up Skill Requirements, and Set up Resource Skills

Set up Service Locations, Set up Location Skills. Define work Types

Define Work Types, Define Work Order Status. Set up Resource Skills

A file storage system needs to be added to the Heroku Connect mapping to sync binary files.

Heroku Connect does not support binary files: therefore migration must be done using another method

A column oftype Binary String must be added manually to the Heroku Postgres table and amend Attachments before binary transfer can be enabled.

An additional object mapping must be added for the Attachments table in Heroku Connect.

Heroku Connect can be used to synchronize data directly between the two Salesforceorgs.

Both orgs can be attached to the same Heroku application as an add-on to ensure data residency in the application's region.

Heroku External Objects can expose read-only data from both Salesforce orgs to Heroku Postgres.

A Heroku Postgres database can sync data from both orgs for advanced querying capabilities.

Stable outbound IP addresses

VPC peering

Internal routing

Trusted IP ranges

Internal Routing

Private Space Peering

Private Space VPNconnections

Heroku Connect

Jedi. Padawan, and Co-pilot

Owner, Author and Viewer

Admin. Programmer, and Operator

Admin, Member, and Viewer

Automated Certificate Management

Apache Kafka on Heroku

Internal Routing

Trusted IP ranges

An identity provider with built-in support for Heroku

A Heroku Enterprise Team

An existing Heroku account for each user

At leastone valid SSO certificate

Administrative permissions on the selected identity provider

Movethe application to a Private Space, and enable Internal Routing for them

Bind all of the Heroku applications to the same port

Configure a worker process type for each application that listens for incoming remote procedure calls.

Send requests to each application's URL using HTTP/HTTPS.

JSON export of query results, with CORS support

CSV export of query results

A simple REST API access to query results

Postgres dump file of query results

Heroku does not control where add-on providers store data.

Heroku support can configure add-ons for specific data residency needs.

Heroku guarantees the physical location of its control surface APIs.

Data residency for add-ons is covered under Salesforce's GDPR compliance.

Proof-of-concept or lab approaches

Empowering mobile apps with an API service

Data manipulation

Customer engagement applications

All of these

Assign Contractor 2 as an Excluded Resource

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different capacities for repairwork

Apache Kafka on Heroku as a bus between all services Create topics for billing, jobs, and website clicks Create an additional service, which will subscribe for all topics, and dump every message into a data lake

Heroku Redis, create a large Redis store. Allow each service to place messages with an agreed-upon format into a single queue, backed by the Redis storeServices listen for messages addressed to them and take action on them. Redis will serve as the data lake.

Heroku Connect and Salesforce Sync all relevant data into Salesforce and allow it to flow into each service Create custom objects for each serviceand alow them to post to each others' objects as needed. Push data from Salesforce into Heroku Postgres for a data lake.

Apache Kafka on Heroku Create a Kafka queue for each service. Create a central routing service that connects to all of the Kafka queues and routes data. The central router is attached to a data lake, and pushes every message into It.

Common Runtime with secure, isolated containers for running theapp's code.

A Private Space restricted to a set of trusted IP ranges.

A Shield Private Space with a Shield Postgres add-on.

A Private Space with Internal Routing enabled on the app.