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Question # 4

For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?

A.

1week

B.

1 month

C.

1year

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Question # 5

Complete the sentence:

Task Sequence is configured on_____________________________.

A.

An Activity

B.

A Contract

C.

A Shift

D.

A Rotating Pattern

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Question # 6

What does "in Review" signify when performing Agent trading?

A.

The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.

B.

The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.

C.

Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.

D.

This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.

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Question # 7

Defer to the figure shown: A Supervisor has access rights assigned as shown in the image, at the same levels across all sites Can she adjust security assignments for other Supervisors?

A.

Yes

B.

No

C.

Only for the same site

D.

Cannot tell from image, ability depends on her security role

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Question # 8

Publishing a scenario which partially overlaps with another previously published scenario in the Master schedule will cause which of the following?

A.

An Error. Publishing is interrupted. New Scenario is not published

B.

A warning. Publishing Is Interrupted for overlapping period everything else is published

C.

A Warning. Publishing Is Interrupted. User can decide whether to continue and overwrite or stop.

D.

No Error or Warning. All overlapping elements are ignored. Everything else is published

E.

No Error or Warning. The new scenario Is published and overwrites any previous schedule

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Question # 9

What can an Agent using WFM Web for Agents see?

A.

Forecast Scenario

B.

Master Forecast

C.

Schedule Scenario

D.

Master Schedule

E.

Performance/Adherence

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Question # 10

Which statements are correct? Choose 2 answers

A.

AnAgent can put a vacation request on a Waiting list.

B.

There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.

C.

An Agent can trade a "Shift" for a "Day Off'.

D.

An Agent can trade a "Shift" for a "Vacation".

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Question # 11

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

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Question # 12

How are agents linked to activities?

A.

As a member of a special Agent Group defined on a Activity

B.

By defining a skill and level on an Activity

C.

Manually in WFM configuration utility

D.

Manually in Genesys Administrator

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