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Question # 4

A logical group of ports is referred to as a __________.

A.

Telephony Manager

B.

Route

C.

Page Collector

D.

MRCP Client

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Question # 5

The process on the VCS/IPCS that starts the other component processes is the __________.

A.

Page Collector

B.

IVR Server Client

C.

Call Flow Assistant

D.

WatchDog

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Question # 6

In GVP 8.1.2 there is no mechanism for HA-Hot Standby.

A.

True

B.

False

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Question # 7

When your GVP deployment requirements include SIP, Speech Recognition, and Text to Speech

using MRCP, which of the following would need to be installed (and not necessarily in this order)?

A.

GVP IPCS and Dialogic Software

B.

GVP VCS, ASR and TTS

C.

GVP IPCS, MRCP Server, ASR, and TTS

D.

GVP VCS, MRCP Server, and TTS engine

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Question # 8

How do you enable the generation of VAR application level call events using application built with

Genesys Studio? Assume that VAR client is already installed and that Studio has report blocks in

the application.

A.

Reporting is enabled by default, therefore no configuration is required. Application need only

contain a START and STOP block.

B.

To enable reporting, select Configure Reporting and complete set VAR parameters and

variables using the Reporting Wizard

C.

To enable reporting, the application ensure that a Sub CallFlow block is used within the

application.

D.

To enable reporting, the application ensure that a Statistics block is used within the

application.

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Question # 9

When would you use the Import Server Instance CSV feature in EMPS?

A.

Never. This feature is not available through the EMPS

B.

Any time you want to make a change to any of the parameters in EMPS

C.

You want to start the Watchdog service

D.

When numerous changes are needed with servers or configuration of various components for

A server and in conjunction with Genesys Technical Support

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Question # 10

When configuring GVP 8.1.2, Metadata can be imported through Genesys Administrator and

Configuration Manager.

A.

True

B.

False

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Question # 11

IVR Server provides the ANI and DNIS to IVR Server Client in a __________.

A.

In-Front configuration

B.

Network configuration

C.

Behind configuration

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Question # 12

After WatchDog is started, GVP.ini file contains __________.

A.

No configuration information for VCS/IPCS processes

B.

Application specific configuration information such as DNIS

C.

The configuration information for VCS/IPCS processes, such as default log levels

D.

Only Dialogic configuration information

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Question # 13

When troubleshooting a call failure and there is a slow busy signal, what action would you take?

A.

Check all the voice circuits on that server.

B.

Make sure that GVP.ini localconfig is set to 1

C.

Troubleshoot the problem with the carrier

D.

Check the Netmgt.log file

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Question # 14

For most deployments with VCS configured in Behind-the-Switch mode using Genesys

Framework, DNIS is obtained through what mechanism?

A.

VCS request to the T-Server via IVR Server

B.

VCS requests to the Dialogic telephony board

C.

A route point corresponding to the appropriate strategy

D.

VCS request directly to the ACD/PBX

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Question # 15

Which of the following Dialogic tools allow you to customize Dialogic board(s), system settings

and TDM bus configurations?

A.

ISDN Trace

B.

Dialogic Configuration Manager

C.

Line Admin

D.

List Boards

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Question # 16

In GVP 8.1.2, which of the following items does the Call Dashboard in Genesys Administrator allow to be monitored?

A.

Fetch Performance

B.

Component Utilization

C.

IVR Profile Utilization

D.

Tenant Utilization

E.

All of the above

F.

None of the above

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Question # 17

When configuring GVP 8, which of the following groups of functions can be performed through Genesys Administrator?

A.

Adding New applications, Adding Application templates and creating Roles

B.

Adding New applications, Adding Applications templates and setting user permissions

C.

Viewing Alarms, Monitoring Applications, creating application solutions and changing user permissions

D.

All of the above

E.

None of the above

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Question # 18

Which GVP software component is used to configure the various components of GVP including

application provisioning?

A.

Element Management Provisioning System

B.

IP Call Manager

C.

Voice Application Reporter

D.

Genesys Studio

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