GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics exact Exam Questions

Genesys Cloud Certified Professional - Reporting and Analytics

Last Update 3 hours ago Total Questions : 35

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Question # 4

What is the maximum limit for creating performance dashboards for private users?

Question # 5

What will happen if too many reports run at the same time?

Reports run successfully

Reports will fail to run

Partial Reports will run

Question # 6

Which definition matches the performance view for Dashboard?

It is used to monitor real-time contact center metrics.

It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

It is used to view historical data only.

It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question # 7

How is Service Level calculated by default?

(Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

(Number of answered interactions + number of answered interactions that miss the service level target) /

((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

(Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

(Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100