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Question # 4

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.

Which two considerations should the Consultant take into account when configuring Salesforce Field Service?

Choose 2 answers

A.

Quantity and Unit of Measure are required when adding a Required Product.

B.

Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

C.

Required Products must be added to both the Work Order and all Work Order Line Items.

D.

Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

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Question # 5

Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A.

Color Palettes

B.

Gantt

C.

Gantt Map

D.

Appointment List

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Question # 6

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

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Question # 7

Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.

Which feature should the Consultant recommend to meet the requirement?

A.

Service Appointment Reports

B.

Service Resource Dashboard

C.

Street-level Routing

D.

Aerial Routing

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Question # 8

Universal Containers just started its Field Service Implementation and is configuring Service Territories and

Locations. The Locations need to be associated to Territories.

In which two ways should the Consultant show this relationship?

Choose ? answers

A.

Add the Service Territory Location Related List on the Service Territory page layout.

B.

Add the Service Territory Location Related List on the Location page layout.

C.

Create the Service Territory Location as a Service Territory lookup field.

D.

Create the Service Territory Location as a Location lookup field.

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Question # 9

Time sheet entries can be associated to which two objects? Choose 2 answer

A.

Work order line item

B.

assigned resources

C.

Service resource

D.

Work order

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Question # 10

Universal Containers’s Technicians have 12 mandatory company holidays each calendar year. Technicians need to

view all of their absence records at once. Which two applications should a Consultant recommend

to meet this requirement? Choose ? answers

A.

Salesforce browser-based application

B.

Salesforce Field Service mobile application

C.

Custom mabile application

D.

Salesforce mobile application

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Question # 11

Universal Containers wants to identify which resources need more or fewer appointments.

Which Gantt chart filter option should a Consultant recommend to provide this information?

A.

Select Date Resolution on the Hours Tab.

B.

Select Travel Time and Breaks as skills on the Skills Tab.

C.

Select Hours, Absences and Overtime on the Utilization Tab.

D.

Select Sort by Average Utilization on the Resources Tab.

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Question # 12

Technicians often need to generate a report in the customer's language.

Which configuration should the Consultant recommend to meet the requirement?

A.

Update the Language of the current User.

B.

Add the Service Report Language field to the Work Order Page Layout.

C.

Add the Language field to the Contact Page Layout.

D.

Update the Default Language of the Organization.

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Question # 13

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the

Gantt?

A.

Use Map Report Layers.

B.

Color code using Gantt Palettes.

C.

Create a Gantt Action to highlight.

D.

Add the relevant field to the Field Set.

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Question # 14

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A.

Work Order Record Types for Break-fix, Install, and Inspection.

B.

Work Type Line Items for Install, Break-fix, and Inspections.

C.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

D.

Work Order custom fields to define Install, Break-fix, and Inspections.

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Question # 15

universal container wants its technician to follow a standard operating

procedure (S O P) while performing maintenance on an individual asset. Each

operation should be captured independently to allow technician to enter note and

update status they progress with the work preventative maintenance should be with a

single visit

Which data model should the consultant recommend to the universal container?

A.

Work order to represent the preventative maintenance on the asset - work order line

item to represent the different operations - service appointment to represent the visit

B.

Service appointment to represent ante the preservative maintenance on the asset -

work order line item to represent the different operations - work order to represent the

visit

C.

Work order to represent the preventative maintenance on the asset - service

appointment to represent the different operations - work order line item to represent

the visit

D.

Work order line item represent the preventative Maintenance on the asset - work

order represent the different operations- service appointment to represent visit

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Question # 16

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.

How can Universal Container Technicians achieve this for each product requested?

A.

Create a Shipment and a Product request line item.

B.

Create a Product Consumed and a Produc request line item.

C.

Create a Product Request and a Product request line item.

D.

Create a Work Order Line Item and a Product request line item.

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Question # 17

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.

What are two ways the Consultant can meet this requirement?

Choose ? answers

A.

Configure and add excluded and required resource Work Rules to scheduling policies.

B.

Configure resource preferences on the Account or Work Order.

C.

Configure and add excluded and required resource business objectives to scheduling policies.

D.

Configure customer preferences on the Service Resource record.

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Question # 18

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement?

Choose 2 answers

A.

Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

B.

Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

C.

Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services

D.

Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

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Question # 19

Which two objects are required when configuring an optimization job? Choose 2? answers

A.

Service Territory

B.

Scheduling Policy

C.

Work Type

D.

Polygons

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Question # 20

Universal Containers requires trained inspectors to make three site visits per year to inspect

containers at customer sites. These visits must be created 14 days before the next suggested

inspection date.

What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?

Choose 2 answers

A.

Associate a Required Skill called Site Visit to a Maintenance Plan.

B.

Associate 2 Work Type called Site Visit to a Maintenance Plan

C.

Auto-generate Work Orders with a 14 daya Generation Timeframe.

D.

Auto-generate Work Orders with a 14 day Generation Horizon.

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Question # 21

Universal containers plans to deploy field service lightning to 100 external

contractors. There are 75 contractors who need access to work

Orders assets mobile app, and chatter. the remaining 25 contractors are paid a

commission on sales of containers and need to schedule resources.

Which license types and quantities should the consultant recommend?

A.

100 contractors

100 contractors

B.

25 contractors

75 contractors

25 contractors

C.

25 contractors

100 contractors

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