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Question # 4

If DPU = 0.022, the RTU is approximately:

A.

0.022

B.

0.078

C.

0.0022

D.

0.98 E. 0.098

E.

0.0098

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Question # 5

The primary metric for a project is reduced cost for process A .A consequential metric could be:

A.

reduced cycle time

B.

reduced scrap rate

C.

reduced set-up time

D.

all the above

E.

none of the above

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Question # 6

The quality leader most associated with the concept of robustness:

A.

Juran

B.

Ishikawa

C.

Crosby

D.

Feigenbaum

E.

Taguchi

F.

none of the above

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Question # 7

A project that lacks a clear definition of its scope and boundaries runs the risk of:

A.

straying from the intended path

B.

trying to solve unrelated problems

C.

having difficulty in collecting baseline data

D.

suffering morale problems

E.

all the above

F.

none of the above

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Question # 8

There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPMO =:

A.

87 ÷ 328

B.

87 ÷ (328 × 14)

C.

14 ÷ 87

D.

87 ÷ 14 × 1,000,000

E.

328 ÷ 87

F.

87 × 1,000,000 ÷ (14 × 328)

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Question # 9

The operators of a manufacturing cell work out a more orderly arrangement for tool storage and establish a schedule to maintain cleanliness on a daily basis. These improvements are best described by which approach to problem solving?

A.

5S

B.

Poka yoke

C.

Kaizen

D.

PDCA

E.

Re-engineering

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Question # 10

Find the value of (5) in the ANOVA table. Assume:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

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Question # 11

The Central Limit Theorem states that the distribution of sample means approximates a normal distribution if:

A.

the population is normally distributed

B.

the sample is normally distributed

C.

the sample is randomly selected

D.

the sample size is sufficiently large

E.

the means are carefully calculated

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Question # 12

Find the value of (3) in the ANOVA table. Assume:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

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Question # 13

This is an example of part of a:

A.

QFD Matrix

B.

Activity Network Diagram

C.

Interrelationship Diagram

D.

Affinity Diagram

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Question # 14

Deming called the technique of studying a sample to gain understanding of the distribution of a population an “enumerative study.” His main objection to these studies was:

A.

they are too difficult to perform correctly

B.

they require extensive use of computers

C.

they assume a stable distribution

D.

random samples are expensive to obtain

E.

these studies have a high probability of Type II error

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Question # 15

Intuitively, which factor A or B seems most likely to be significant?

A.

A

B.

B

C.

C

D.

neither

E.

both about equally significant

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Question # 16

Find the value of (9) in the ANOVA table. Assume:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

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Question # 17

The median is a better choice than the mean for a measure of central tendency if the data:

A.

is bimodal

B.

often has outliers

C.

is normally distributed

D.

is exponentially distributed

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Question # 18

A ____ from a sample is used to estimate a population _____. The two words that best fill these blanks are:

A.

item, value

B.

value, statistic

C.

statistic, parameter

D.

parameter, value

E.

parameter, statistic

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Question # 19

Find the value of (8) in the ANOVA table. Assume:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

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Question # 20

Find Cp and Cpk.

A.

1.21 and .85

B.

.85 and 1.21

C.

.35 and .63

D.

.63 and .42

E.

none of the above

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Question # 21

The support for an important quality initiative was lacking in congress until Reagan’s Secretary of Commerce was killed in a horseback riding accident in 1987. That initiative was:

A.

assigning National Institute for Standards and Technology (NIST) quality oversight duties

B.

“consensus of the House” proclamation for Deming’s 14 points

C.

changing National Bureau of Standards to NIST

D.

authorizing the American National Standards Institute (ANSI) to join with the International Standards Organization (ISO) to promulgate standards

E.

none of the above

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Question # 22

A team wants a technique for determining and displaying priorities based on frequency of various defect types. They should use:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

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Question # 23

After a team has engaged in diversion activities they may need to employ a tool for conversion. Examples of such a tool are:

I. nominal group technique

II. Multivoting

III. cause and effect diagram

IV. activity network diagram

V. matrix diagrams

A.

III and IV

B.

IV and V

C.

II and III

D.

I and II

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Question # 24

The word “champion” in the context of Six Sigma projects refers to:

A.

the team that has had the most impact on the bottom line

B.

the person who has coordinated teams most effectively

C.

the individual who has outpaced all others in six sigma knowledge

D.

none of the above

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Question # 25

A team is investigating ways to reduce power outages. They determine that an outage can occur in only three ways: grid failure, local transformer failure or local overload. They then investigate each of these three events for possible causes, etc. They draw a diagram that “fans out” using the power outage as the handle of the fan.

These improvements are best described by which approach to problem solving?

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram F. Prioritization matrix

F.

Activity network diagram

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Question # 26

Find the value of (4) in the ANOVA table. Assume:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

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Question # 27

When comparing two vendors’ machines it is found that a sample of 1000 parts from machine A has 23 defectives and a sample of 1300 parts from machine B has 36 defectives. Do the data indicate that machine B has a higher rate of defectives?

A.

yes

B.

no

C.

all of the above

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Question # 28

A process shows the following number of defects. Each sample size for this process is

85. 3 8 2 7 7 6 8 8 9 5.

What control chart should be used?

A.

x-bar and R

B.

median

C.

individual and moving range

D.

p

E.

np

F.

c

G.

u

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Question # 29

When the design for assembly is being evaluated, all of the following factors should be considered EXCEPT design for

A.

manufacturability

B.

cost

C.

simplicity

D.

cycle time

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Question # 30

The Toyota Production System, among other things, was the birthplace for the practice of _______________.

A.

Six Sigma

B.

Automated Assembly

C.

Lean Principles

D.

Theoretical Principles

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Question # 31

This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 4?

A.

B.

C.

D.

none of the above

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Question # 32

Three Standard Deviations on left and right side of the mean would include what % of the total data points in Normal Distribution?

A.

68%

B.

97%

C.

99%

D.

95%

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Question # 33

Typically, which of the following actions is NOT used to reduce process cycle time?

A.

Analyzing current processes

B.

Reducing queue times

C.

Setting scheduling priorities

D.

Implementing activity-based costing

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Question # 34

In order for a problem to be solved correctly, which of the following must occur first?

A.

The problem must be defined

B.

Relevant data must be gathered

C.

The measurement system must be validated

D.

The process must be mapped

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Question # 35

Which of the following charts plots the mean of a set of values and recalculates the mean with each new value?

A.

Moving range

B.

Moving average

C.

X and S

D.

X and Y

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Question # 36

A correct statement about the relationship between the terms parameter and statistic is:

A.

a population statistic is more accurate than a parameter

B.

a sample parameter is used to estimate a statistic

C.

a sample statistic is used to estimate a population parameter

D.

standard deviation calculations requires both statistics and parameters

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Question # 37

The following contingency table was developed for an organization.

On the basis of this information, what is the expected number of oil changes for Station 1?

A.

70

B.

76

C.

80

D.

100

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Question # 38

The word takt is closest to the theory of constraints word:

A.

drum

B.

buffer

C.

rope

D.

constraint

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Question # 39

You are a Project Manager wanting to compare on time delivery (%) of Team Leads across 4 teams, your choice of technique would be?

A.

Hypothesis Testing

B.

Histograms

C.

Pareto chart

D.

Box Plots

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Question # 40

Use the reliability formula from the previous problem to find the reliability at MTBF.

A.

0.94

B.

0.78

C.

0.37

D.

0.26 E. none of the above

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Question # 41

Which of the following is most important in evaluating and understanding design intent?

A.

Identifying the functional requirement

B.

Brainstorming failure modes

C.

Conducting computer simulations

D.

Developing FMEA

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Question # 42

Which of the following tools is commonly used in the define phase of a project?

A.

Affinity diagram

B.

Control chart

C.

Failure mode and effects analysis

D.

Data collection checklist

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Question # 43

A principle disadvantage of fractional factorial experimental designs is:

A.

reduced cost

B.

improved accuracy

C.

confounding of effects

D.

higher confidence level

E.

reduced probability of type II errors

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Question # 44

In measurement system analysis, which of the following pairs of data measures is used to determine total variance?

A.

Process variance and reproducibility

B.

Noise system and repeatability

C.

Measurement variance and process variance

D.

System variance and bias

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Question # 45

If item A is more likely to be detected than item B which will have the highest Severity value?

A.

item A

B.

item B

C.

cannot be determined

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Question # 46

If the value of the test statistic had been 0.185, what action should have been taken regarding the null hypothesis?

A.

rejected

B.

accepted

C.

none of the above

D.

all of the above

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Question # 47

The measure which helps to understand the spread of variation is called as __________

A.

Quartile 1

B.

Cpk

C.

Mode

D.

Variance

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Question # 48

A store uses signs at specific points in its storage area to indicate when products need to be ordered. This practice is an example of

A.

kanban

B.

poka-yoke

C.

checkpoints

D.

hoshin

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Question # 49

A helpful time to use a Quality Function Deployment matrix is:

A.

while planning for a new or redesigned process

B.

while planning for new or redesigned parts

C.

while planning for a new or redesigned product

D.

all of the above E. none of the above

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Question # 50

If the value of the test statistic had been 7.03, what action should have been taken regarding the null hypothesis?

A.

rejected

B.

accepted

C.

not rejected

D.

none of the above

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Question # 51

The area under the curve value is 1, then the mean, median and mode values would be same (True/False)

A.

True

B.

False

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Question # 52

Dr. W. Edwards Deming:

A.

lectured in Japan after World War II

B.

was an author of several books in the US

C.

lectured widely in the US

D.

is considered an expert in the quality field

E.

all of the above

F.

none of the above

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Question # 53

Which of the following tools should be used when a team is generating and prioritizing a list of options that include highly controversial issues?

A.

Brainstorming

B.

Affinity diagrams

C.

Nominal group technique

D.

5 whys

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