Exact2Pass
Which of the following options can a survey administrator define on an individual survey? (Choose two.)
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
Where can a change manager define the interval frequency for unauthorized change detection?
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
What would you use to define a common grouping of configuration items such as all web servers in Miami?
What are key relationships between Change and Release Management? (Choose three.)
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
A Change Landing Page
B. Change Overview
C. Change Interceptor
D. Change Catalog
How is granular read and write access for a specific change model defined?
Where are the timeframe conditions for sending an SLA breach warning notification defined?
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
Where should an admin go to view all of the search queries entered by users in the knowledge search?
In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)
What are key relationships between Change and Problem records?
Choose 2 answers