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Question # 4

According to Honey and Munford, which learning style would team BEST through watching a video showing a new being undertaken in the work environment?

A.

Activist

B.

Refector

C.

Progmalist

D.

Theorist

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Question # 5

Which action is an appropriate change management response to people in the early stages of a change cure?

A.

Interpret emotions as evidence of poor change management

B.

Be clear about the losses that people will experience

C.

Delay communication until all the details are known

D.

Accept that everyone will eventually work their way through the curve

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Question # 6

What kind of power is conveyed by a manager who is admired and respected by their subordinates and seen as a role model?

A.

Legitimate

B.

Reward

C.

Coercive

D.

Referent

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Question # 7

According to the Cynefin framework, what type of change situation is stable and well understood, where the relationship between cause and effect is clear?

A.

Simple

B.

Multifaceted

C.

Complex

D.

Chaotic

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Question # 8

Which of the following statements about positive characteristics of an effective change team (Lencioni) are true?

1.Members should be encouraged to draw attention to colleagues’ failures to meet commitments

2.Conflict should be avoided to maintain good relationships

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 9

Which of the following statements about the behaviour of effective change managers as agile practitioners are true?

A.

They should take a single framework and apply it persistently

B.

They should remain resilient, flexible, and willing to learnA. Only 1 is trueB. Only 2 is trueC. Both 1 and 2 are trueD. Neither 1 nor 2 is true

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Question # 10

Why do Line Leaders make effective Change Agents?

A.

They have local decision-making authority

B.

As leaders they are unaffected by the change

C.

They can support and influence local staff

D.

They have the time to dedicate to the change

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Question # 11

Which definition describes 'transition' in Bridges’ model of human transitions?

A.

The planned actions required to make a change

B.

The emotional process of adjusting to a change

C.

The time elapsed between letting go of the old and experimenting with new ways

D.

The physical process of adopting new changes

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Question # 12

Which is a desired characteristic of a vision statement for a change?

A.

It is veritable so its achievement can be confirmed

B.

Explains the future organization structure in detail

C.

Lists all the activities needed to achieve the changes

D.

Sets out several promises that may be hard to measure

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Question # 13

What role in change must promote an idea to potential Sponsors?

A.

Idea-Generator

B.

Sponsor

C.

Targets

D.

Change Agent

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Question # 14

Which of the following statements about the change severity assessment ‘environment’ impact are true?

The amount of other activity happening at the same time as the charge is a factor

The common values and behaviors in the organization is a factor.

A.

Only1 is true

B.

Only 2 is true

C.

Both 1 and Z are true

D.

Neither 1 or 2 is true

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Question # 15

Which item is one of Mayfield’s seven principles of stakeholder engagement?

A.

Poorly facilitated meetings on NOT achieve their outcomes and waste people’s time

B.

Identification is a continuous practice –new stakeholders emerge during a change old ones can fade away

C.

Continually look at the big picture and the long term to make sure the change sticks

D.

Different levels of engagement are required depending on where people are along the change journey

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Question # 16

Which statement describes ‘confirmation bias’?

A.

People like continuity and find ways to avoid change

B.

People pay most attention to facts agree with their current opinions

C.

People assume that information that is easy to access will be the most important

D.

People allow their ideas to be shaped by what most other people are starting to believe

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Question # 17

Which reason explains why it is helpful to segment stakeholders?

A.

Identities individuals or groups who are resisting change

B.

Enables different approaches and analysis techniques to be used with different stakeholder groups

C.

Helps identify the organization’s culture for scoping appropriate engagement

D.

It highlights the level of influence and interest stakeholders have in the planned change

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Question # 18

Which of the following statements about diverse teams are true?

1.Quicker to make decisions than teams of 'similars'

2.Members understand each other immediately

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 19

According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’ expression of culture?

A.

Meeting customer need is more important than profit

B.

Senior management grades are entitled to ‘executive’ chairs

C.

The team motto is ‘to deliver excellent service’

D.

The required behaviors are set out in the employee’s guide

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Question # 20

Which of the following statements about the use of symbolic actions and symbolism to appeal to people’s hearts and minds are true?

Leaders must lead by example

Only leaders can influence change

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 21

In Herzberg’s studies on job satisfaction, which statement about dissatisfies Chygene factors’) is true?

A.

Dissatisfiers are the only factors that can be influenced in the work place.

B.

Beyond a certain level, improving dissatisfiers does not lead to job satisfaction

C.

It is unnecessary to consider the impact of change on the dissatisfiers

D.

The dissatisfiers are related to the work itself, rather than its context

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Question # 22

Which should always be the first step in the Continuous Change Management Cycle?

A.

Ideas

B.

Prioritization

C.

Discovery

D.

Action

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Question # 23

An organization has decided to roll out the transition to a new software application one department at a time. What type of delivery strategy is being adopted?

A.

Big Bang

B.

Phased

C.

Voluntary Adoption

D.

Many small incremental/iterative releases

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Question # 24

Which of the following statements about diverse teams are true?

1.Provide greater creativity

2.Reach consensus sooner than teams of 'similars'

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 25

Social neuroscience summarizes 5 brain processes involved in social situations using the mnemonic SCARF. What does the F represent?

A.

Fairness

B.

Faith

C.

Fear

D.

Fight

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Question # 26

According to Pink, which three factors are key motivators for “knowledge work”?

A.

Dissatisfiers, rewards, and safety

B.

Autonomy, safety, and self-esteem

C.

Hygiene factors, autonomy, and self-actualization

D.

Autonomy, mastery, and purpose

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Question # 27

Which is an effect in an organization if the psychological contract between an organization and its staff is broken?

A.

Additional change agents will be need to be appointed

B.

Staff will be more willing to help achieve the outcomes of change

C.

The likelihood of achieving performance targets reduces.

D.

There will be no effect if senior managers maintain discipline

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Question # 28

Which of the following statements about effective communication and engagement approaches that appeal to hearts and minds are true?

1.Actively responding to contributions makes people feel valued

2.Decisions are based solely on rational reasoning

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Question # 29

Which action is a suitable response when resistance to change is shown through sabotage?

A.

Allocate important change tasks to the saboteurs

B.

Ensure saboteurs are excluded from any involvement with the change

C.

Ignore the saboteurs and hope that people will NOT be influenced

D.

Accept that deliberate attempts to undermine change are inevitable

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