Use the Quality system to demonstrate SAP Best Practice processes.

Conduct the Fit-to-Standard analysis to gather configuration values.

Define the organizational structure and chart of accounts.

Conduct the Digital Discovery Assessment to identify extension requirements.

To support the calculation of different key performance indicators (KPIs) for margin (like Profit Margin 1 and Profit Margin 2)

To support different integration scenarios (like SAP S/4HANA On Premise and SAP Field Service Management)

To support different accounting principles (like IFRS and US GAAP)

To support different document types (like service notifications and service orders)

Purchase order item

Service contract item

Subscription item

Service quotation item

Sales item

Modify building blocks.

Create new scope items.

Add new sales organizations.

Add blocking reasons for billing.

Change approval thresholds.

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)

Internal Sales Representative – Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)

Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)

Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)

When they use SAP cloud applications

When they extract legacy data in preparation for migration

When they engage other businesses in the European Union

When they request implementation of a cloud solution

Delete existing organizational entities

Create additional product-specific configurations

Add new organizational entities

Edit existing product-specific configurations

Change the group ledger scenario

Integration with SAP ERP Customer Service (CS) for service contract processing

Integration with SAP Field Service Management (FSM) for service order processing

Integration with SAP Customer Relationship Management (CRM) Service for service master data management

Integration with other Line of Business (LoB) solutions from SAP S/4HANA Cloud (like Procurement and Finance)

In the solution order itself, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

In the business partner master record of the customer you are selling to, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

The solution order ID is automatically used as a split criterion by the SAP S/HANA Cloud system when creating billing documents. This means that no additional set-up is needed to be able to combine all items on one billing document for your customer.

Using the extensibility framework, a custom field is created at billing document header level and it is filled with the solution order ID. The solution order ID is then used as a split criterion by the SAP S/HANA Cloud system when creating billing documents.

An accounting document (universal journal entry)

A billing document request (BDR)

A billing plan

A billing document

Customer-material info record

Business partner representing the supplier

Purchasing info record

Business partner representing the customer

Bill of material

A new item category called Credit Memo Request Item becomes available for service contract items.

A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

An approval flow for the approval of service contract items for the creation of credit memo requests can be created.

Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.

You activate the product proposal functionality in the item category used in the service order.

You add the required service contract as a reference document to the service order on header level.

You create a bill of material (BOM), representing the components that can be selected in the service order.

You create an equipment as a reference object and assign in to the service order.

If a business user accessed data in a custom field of an application

If a business user accessed a business partner's personal data

If a business user has restrictions when accessing data in an application

If the authorizations for a business user are missing or insufficient

In the Custom Fields app

In the Extensibility Cockpit app

In the Maintain SAP Business Technology Platform Extensions app

In the Runtime Authoring mode

In the process flow diagram for scope item Service Contract Management with Advanced Variant Configuration (6GU).

In the self-service configuration user interface (SSCUI) for scope item Service Contract Management with Advanced Variant Configuration (6GU).

In the set-up instructions for scope item Service Contract Management with Advanced Variant Configuration (6GU).

In the test script for scope item Service Contract Management with Advanced Variant Configuration (6GU).

When an expense amount is entered during the confirmation step

When the billing document for the service order is created

As soon as the service order items are all released

When time is posted onto a service order using a time sheet

If the service bundle contains a service part and the item is released, the system automatically creates a purchase requisition for the service part.

You can manually change the price of the service bundle using condition type PPR0.

You can enter a product that represents a service bundle as a sub-item in another service bundle (nested service bundles).

Pricing for the sub-items belonging to a service bundle is ignored.

The account assignment object for the main item is inherited in the sub-items.

UI variants and changes

Custom business objects

Custom business roles

Migration projects

A service quotation can be automatically converted into a service contract with either Fixed Pricing or Time & Material-based pricing.

A service quotation can automatically create a service order when accepted.

A service quotation can automatically create a service notification when accepted.

A service quotation can represent either a Fixed Price or a Time & Material cost estimate to a customer.