According to the SAP Service Cloud Version 2 User Guide1, Playbooks for Leads and Opportunities are a customizable set of activity and action proposals tailored to each sales phase in a sales cycle. They help sales representatives to execute their sales tasks efficiently and effectively by providing guidance and best practices. Playbooks can be configured by sales managers or administrators to suit different sales scenarios and customer segments. Therefore, the correct answer is C. References = SAP Service Cloud Version 2 User Guide, page 66.

To enable users working in SAP Sales Cloud Version 2 to access S/4HANA Sales Management, you need to create a mashup. A mashup is a web-based application that combines data or functionality from different sources, such as SAP S/4HANA, into a single user interface. You can use mashups to display information from SAP S/4HANA in SAP Sales Cloud Version 2, or to navigate from SAP Sales Cloud Version 2 to SAP S/4HANA. For example, you can create a mashup that shows the sales order details from SAPS/4HANA in a pop-up window when you click on a sales order number in SAP Sales Cloud Version 2. You can also create a mashup that opens the SAP S/4HANA Sales Management app in a new browser tab when you click on a button in SAP Sales Cloud Version 2. References = Mashups, Create Mashups, SAP Sales Cloud Version 2 Integration Guides for SAP S/4HANA

Email templates are used to send personalized and consistent emails to customers or prospects. SAP Sales Cloud Version 2 supports three types of email templates: Response, Signature, and Campaign. Response templates are used to reply to customer inquiries or requests. Signature templates are used to add a professional signature to the email. Campaign templates are used to create and execute email campaigns for marketing or sales purposes. Complaint and Request are not valid template types in SAP Sales Cloud Version 2. References = Use E-Mail Templates for Sales Campaigns | SAP Help Portal, Solved: S/4 Hana Cloud - APP - Maintain Email Templates - SAP Community, Configuring Email Templates - SAP Customer Data Cloud

 Mobile Administration is a tool that allows administrators to configure the mobile app for SAP Service Cloud Version 2. Administrators can customize the header and list fields for different objects and views, such as calls, leads, opportunities, tasks, and more. Theheader fields are the fields that appear at the top of the object details screen, while the list fields are the fields that appear in the list view of the objects. By configuring the header and list fields, administrators can meet the business requirements of different roles and scenarios.

The correct answers are:

• A. Call list fields: Administrators can configure the call list fields to display the relevant information for each call, such as the account name, status, priority, duration, and more. This can help service agents to quickly identify and prioritize the calls they need to handle.
• C. Lead list fields: Administrators can configure the lead list fields to display the relevant information for each lead, such as the lead name, source, status, qualification, and more. This can help sales representatives to quickly identify and follow up on the leads they need to convert.
• E. Home page cards: Administrators can configure the home page cards to display the key information and actions for each role, such as the number of open tasks, calls, leads, opportunities, and more. This can help users to access the most important data and functions from the home screen of the mobile app.

The incorrect answers are:

• B. Target group list fields: Administrators cannot configure the target group list fields, as target groups are not supported in the mobile app for SAP Service Cloud Version 2. Target groups are collections of accounts or contacts that can be used for marketing campaigns or mass activities.
• D. Task header layout: Administrators cannot configure the task header layout, as the header layout is fixed for all objects in the mobile app for SAP Service Cloud Version 2. Administrators can only configure the header fields, but not the layout.

References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Mobile Administration - SAP Learning (page 4)

The Allowlist and Blocklist are used to control which accounts, contacts, or leads can be related to each other in the Relationship Management feature. You can define rules to specify which objects are allowed or blocked from being related. The settings that should be considered are:

• Once an entry is made on the block list, the allow list is void. This means that if you add an object to the block list, it will not be allowed to be related to any other object, regardless of the allow list. For example, if you block a competitor account, you cannot relate it to any of your customers or prospects, even if they are on the allow list.
• Once an entry is made on the allow list, the block list is void. This means that if you add an object to the allow list, it will be allowed to be related to any other object, regardless ofthe block list. For example, if you allow a partner account, you can relate it to any of your customers or prospects, even if they are on the block list.

References = You can find more information about these settings in the following resources:

• Solution Guide for SAP Service Cloud Version 2, pages 48-49
• SAP Service Cloud Version 2 - openSAP Microlearning, video “Configuring Relationship Management”

The SAP Business Accelerator Hub is a web portal that provides access to REST APIs for SAP Sales Cloud and SAP Service Cloud Version 2. These APIs can be used to integrate SAP Sales Cloud Version 2 with other SAP applications, such as SAP S/4HANA, SAP ERP, SAP CRM, and SAP SuccessFactors. The SAP Business Accelerator Hub also offers documentation, tutorials, and testing tools for the APIs. References = SAP Service Cloud Version 2 | SAP Help Portal, Outlining the Integration of Version 2 into SAP Software and Tech, SAP Business Accelerator Hub

The Lead Scoring Readiness Check is a tool that helps you assess whether you have enough data and configuration to use the Lead Scoring feature. Lead Scoring is a machine learning-based functionality that assigns a score to each lead based on its likelihood of conversion. To run the Lead Scoring Readiness Check, you need to have the following prerequisites:

• A Conversion Target, which is a field that indicates the desired outcome of a lead, such as a sales order or an opportunity. You can select the Conversion Target in the Lead Scoring Model Settings.
• A minimum of 1000 leads in converted status and a minimum of 1000 leads in declined status, based on the Conversion Target field. This is to ensure that there is enough data for the machine learning algorithm to learn from and generate a reliable model.
• A Lead Scoring Model, which is a container that holds the configuration and training data for the Lead Scoring feature. You can create a Lead Scoring Model in the Leads Intelligence work center view.
• A valid SAP Cloud Platform account with the required services enabled, such as SAP Cloud Platform Machine Learning Foundation and SAP Cloud Platform Integration. This is to enable the communication and integration between SAP Service Cloud Version 2 and the machine learning services.

If you meet these prerequisites, you can run the Lead Scoring Readiness Check by selecting the Lead Scoring Model and clicking on the Check Readiness button. The tool will analyze your data and configuration and provide you with a readiness score and a feedback report. The readiness score indicates how ready you are to use the Lead Scoring feature, and the feedback report provides you with suggestions and recommendations to improve your readiness. References = SAP Service Cloud Version 2 | SAP Help Portal, Train Lead Scoring Model

A Call List is a list of entities that you want to contact for a specific purpose, such as a marketing campaign or a follow-up call. You can create a Call List from the Home Page or the Agent Desktop. You can add the following entities as participants to a Call List:

• Leads: These are potential customers who have shown interest in your products or services, but have not yet been qualified or converted to an opportunity. You can add leads to a Call List to nurture them and move them along the sales funnel.
• Contacts: These are individuals who are associated with an account or an individual customer. You can add contacts to a Call List to maintain relationships, provide service, or cross-sell or upsell products or services.
• Target Groups: These are groups of leads, contacts, or accounts that share certain characteristics, such as industry, location, or buying behavior. You can add target groups to a Call List to segment your audience and tailor your communication accordingly.

You cannot add the following entities as participants to a Call List:

• Opportunities: These are sales deals that have been qualified and have a high probability of closing. You cannot add opportunities to a Call List because they are already in the pipeline and require a different approach than cold calling or prospecting.
• Accounts: These are organizations or individuals that have a business relationship with your company. You cannot add accounts to a Call List because they are already customers and require a different level of service and engagement than leads or contacts. References = Solution Guide for SAP Service Cloud Version 2, Creating a Call List, Adding Participants to a Call List

• Embedded Machine Learning Insights are a brand new capability in SAP Sales Cloud Version 2 that provide AI-based pattern and trend analysis to make recommendations and sales predictions such as predictive scores for leads and opportunities and sentiment analysis for business texts1.
• Digital Selling Workspace is a brand new capability in SAP Sales Cloud Version 2 that allows users to set up an optimal user-centric workspace to access to all their tasks and sales tools2.
• Playbooks are a brand new capability in SAP Sales Cloud Version 2 that guide sales reps to closed deals by providing them with best practices, tips, and resources for each stage of the sales cycle2.
• Pricing and Revenue Splitting are not brand new capabilities in SAP Sales Cloud Version 2, but rather existing features that have been enhanced or improved in the new version34.

References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Introducing SAP Sales Cloud Version 2 - openSAP Microlearning 3: SAP Sales Cloud Version 2 Feature Scope Description 4: What’s New in SAP Sales Cloud Version 2

 The feature of SAP Sales Cloud V2 that provides sales representatives with predictive insights is Machine Learning. Machine learning is a subset of artificial intelligence that enables systems to learn from data and improve their performance without explicit programming. SAP Sales Cloud V2 leverages machine learning to provide intelligent sales predictions, such as propensity to close, lead scoring, sentiment analysis, and next best actions. These predictions help sales representatives to prioritize their activities, focus on the most promising opportunities, and engage with customers more effectively. References = SAP Sales Cloud | Sales Automation and Customer Experience Software, Introducing SAP Sales Cloud Version 2 - openSAP Microlearning

As an Administrator, you can configure the Branding and Company Settings to apply your own theme and background images to SAP Sales Cloud Version 2. The Branding feature allows you to customize the logo, color scheme, and font of the user interface. The Company Settings feature allows you to upload your own background image or choose from a predefined set of images. References = Set Up Guide for SAP Service Cloud Version 2, page 25-26; Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal, section 5.1 and 5.2.

A Playbook for Opportunities is a set of activities that guide sales representatives to progress their opportunities through the sales cycle. A Playbook can be configured by a Sales Manager using the fine-tuning activity Configure Playbooks for Opportunities. In this activity, a Sales Manager can create different Playbooks for different scenarios, such as industry, product, or revenue. Each Playbook can have one or more activity types, which are the tasks that sales representatives need to complete for each opportunity. The activity types that can be created for a Playbook are:

• Appointment: This activity type allows sales representatives to schedule a meeting with the customer, such as a demo, presentation, or negotiation. The appointment can be created in the calendar of the sales representative and the customer, and can be synced with Microsoft Outlook or Google Calendar.
• Email: This activity type allows sales representatives to send an email to the customer, such as a follow-up, proposal, or quotation. The email can be composed using predefined templates or custom text, and can be tracked for open and click rates.
• Update Field: This activity type allows sales representatives to update a field in the opportunity, such as the sales phase, probability, or expected close date. The update field activity can help sales representatives to keep their opportunities up to date and accurate.
• Survey: This activity type is not available for Playbooks for Opportunities. Surveys are used to collect feedback from customers or prospects, and can be created using the fine-tuning activity Configure Surveys. Surveys can be sent to customers or prospects via email, SMS, or web link, and can be analyzed using the Survey Dashboard app.
• Call List: This activity type is not available for Playbooks for Opportunities. Call Lists are used to manage outbound calls to customers or prospects, and can be created using the fine-tuning activity Configure Call Lists. Call Lists can help sales representatives to prioritize and track their calls, and can be integrated with SAP Contact Center or third-party telephony systems.

References = Using Guided Selling to Work with Opportunities, Enhance Sales Effectiveness with Guided Selling in SAP Sales Cloud Version 2 - Webcast

• A: SAP Sales Cloud Version 2 provides insights that predict the likelihood of a lead getting converted based on machine learning algorithms. These insights help sales representatives prioritize the most promising leads and take the best actions to increase the conversion rate12.
• C: SAP Sales Cloud Version 2 enables sales representatives to identify the right leads, working through the sales cycle across various phases. The solution supports the lead qualification process, where sales representatives can figure out what the prospects need and how likely they will purchase the products or services3. The solution also allows sales representatives to track the lead status, assign tasks, schedule activities, and collaborate with team members throughout the lead lifecycle12.
• E: SAP Sales Cloud Version 2 offers an optimized details page that showcases all of the relevant information about a lead in an easy to consume format. The details page includes sections such as overview, contact information, lead details, related objects, notes, attachments, and activities. The details page also provides quick actions, such as converting a lead, creating a follow-up opportunity, or sending an email12.

References = 1: SAP Sales Cloud Version 2 | SAP Help Portal 2: Exploring and Configuring SAP Sales Cloud Version 2 3: Qualifying a Lead in SAP Sales Cloud - openSAP Microlearning

 The standard out-of-the-box forecast categories for Opportunities in SAP Sales Cloud Version 2 include Expected, Pipeline, and Committed. These categories are used to classify the opportunities based on their likelihood of closing, which helps in sales forecasting

https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/24765b551a014b779b95c7b07d8e90 79/98d8f276bece401ebe00bed3d9722712.html

As an Administrator, you can configure the card colors in the calendar for Appointments based on the Priority and Category parameters. The Priority parameter indicates the level of urgency or importance of the Appointment, such as low, medium, or high. The Category parameter indicates the type or purpose of the Appointment, such as meeting, call, or demo. You can assign different colors to different values of these parameters, so that the Appointment cards in the calendar have a visual distinction. For example, you can assign red to high priority Appointments, and blue to meeting category Appointments.

References = Calendar Card Colors Based on Appointment Priority, SAP Sales Cloud: Calendar View in Visit Planner

 A security policy is a set of rules and guidelines that define the security requirements for your organization. It specifies the password policy, the session timeout, the login attempts, the IP address restrictions, and the two-factor authentication settings for your end users. By configuring these settings, you can increase the level of login protection for end user passwords and prevent unauthorized access to your SAP Service Cloud Version 2 solution. References = Security Guide for SAP Service Cloud Version 2, Setting Up Employees for Service

Sales Representatives can access different email channels depending on the salesdocument they are working on. For example, when they are working on a Lead, they can access the Lead email channel, which is configured to send emails from a specific email address and template. However, they can also access the General email channel, which is a default channel that can be used for any sales document. The General email channel is configured to send emails from the user’s own email address and template. Sales Representatives cannot access the Opportunity email channel when working on a Lead, as this channel is only available for Opportunities. References = Configuring Email - SAP Learning, SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration - SAP Learning

The valid Master Data entities for a B2B scenario in SAP Sales Cloud Version 2 are Account and Individual Customer. An Account represents a company or organization that your company has a business relationship with. An Individual Customer represents a single person who is a customer of your company. These entities are crucial for managing customer relationships and sales processes in a B2B scenario. 

 A Playbook is a set of best practices that guide sales representatives through the sales process. A Playbook consists of Actions and Activities that are triggered by certain conditions, such as sales phase, lead source, or product category. Actions are tasks that sales representatives must perform, such as updating a field, sending an email, or creating a quote. Activities are events that sales representatives can schedule, such as calls, meetings, or demos.

To require the sales representatives to update the Revenue End Date when Opportunities are in the “Close” sales phase, the best approach is to configure a Playbook with a mandatory Action to update the field. This way, the sales representatives will see a notification on the Opportunity header that reminds them to complete the Action before they can change the sales phase. The Action will also appear in the Playbook pane, where the sales representatives can mark it as done after updating the field.

References = Playbooks, Configuring Playbooks, Viewing and Completing Playbook Actions and Activities

 According to the SAP Sales Cloud Version 2 Solution Guide1, surveys are used to collect feedback from customers or prospects on various topics, such as product satisfaction, service quality, or marketing campaigns. Surveys can be created and assigned to different categories, which help to organize and filter them. The default survey categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant are Checklist and Call Script1. These categories are suitable for the sales team to use in a new call list, as they allow them to follow a predefined set of questions or actions during a phone call with a customer or prospect. Checklist surveys can be used to verify certain information or requirements, while call script surveys can be used to guide the conversation and capture the responses2. Promotion and Sentiment Score are not default survey categories, but they can be created as custom categories if needed1. References = 1 Solution Guide for SAP Sales Cloud | SAP Help Portal 2 Creating Surveys - SAP Sales Cloud Version 2 - openSAP Microlearning

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 A Source is a field that indicates where a Lead came from, such as a website, an event, or a referral. You can create custom Sources to track Leads from different channels, such as social media. To create a new Source, you need to access the Business Configuration work center, select the Implementation Projects view, and open the Fine-Tune activity list. Then, you need to find and open the Leads activity, and click on Maintain Sources. Here, you can add a new Source with a name and a description, such as “Social Media”. You can also assign a Source Category to group similar Sources together. After saving your changes, you can use the new Source when creating or editing Leads in the system. You can also use the Source field as a filter or a report parameter to analyze the performance of your Leads from different Sources. References = SAP Service Cloud Version 2 | SAP Help Portal, Creating a Lead in SAP Sales Cloud