The Assisted Service Module (ASM) in SAP Commerce allows customer support agents to:

View the customer's cart using the 360 degree customer view: Provides a comprehensive view of the customer's current cart and purchase history.

Create a new customer account on the customer's behalf: Facilitates account creation for customers directly through the ASM.

Search for a customer's account or session: Enables agents to quickly find and access customer information and sessions for better support.

For more information, refer to the SAP Commerce Cloud documentation: Assisted Service Module.

When creating a new search profile in SAP Commerce Cloud, the following functions are available out of the box:

Create and define facets (Answer B) - Allows you to set up different facets for better search results filtering.

Configure boost rules (Answer C) - Enables you to set up rules to boost certain items in the search results.

Create a boost rule for an individual item (Answer E) - Lets you specifically promote individual items in search results.

For further details, please refer to theSAP Commerce Cloud Documentation on Search Configuration.

The Backoffice Administration Cockpit in SAP Commerce allows administrators to:

View all constraints in the system: Provides a comprehensive overview of all constraints applied within the system, aiding in better management and troubleshooting.

Reload the validation engine: Allows administrators to reload the validation engine to apply changes without restarting the entire system, ensuring efficient updates and management.

For more detailed information, refer to the SAP Commerce documentation on the validation framework: Validation Framework.

Page templates in SAP Commerce Cloud are used for:

Specifying the shared slots: Page templates define common areas (slots) that can be reused across multiple pages, ensuring consistency and ease of maintenance.

Specifying the layout of a page: Templates provide a predefined structure and layout for pages, helping to standardize the design and streamline the page creation process.

For more details, refer to the SAP Commerce Cloud documentation: Page Templates.

When developing a storefront using SAP Commerce Cloud's composable storefront, you should consider:

Communicating with SAP Commerce Cloud using the Commerce REST API: This ensures the client-side application can retrieve and display data dynamically from the SAP Commerce backend.

Leveraging the existing WCMS structure on the server side: This allows for efficient content management and ensures consistency with the existing content management practices.

For more information, refer to the SAP Commerce Cloud documentation: Composable Storefront.

SAP Commerce Cloud provides several out-of-the-box features to import product data, including:

Integration API Module: Allows integration with other systems using APIs to facilitate the import of product data.

Cloud Hot Folders: Enables automatic import of data files placed in designated folders in the cloud storage.

For more details, refer to the SAP Commerce Cloud documentation: Product Data Import.

When creating a customization in SmartEdit, you can:

Update website content without having to rely on the IT department (Answer A) - Empowers business users to make content changes directly.

Personalize the appearance of a page based on user segments (Answer B) - Allows for targeted content and user experience.

For further information, visit theSAP Commerce Cloud Documentation on SmartEdit Customization.

The restriction types available out of the box for page components in SAP Commerce Cloud include:

Usergroup Restriction (Answer A) - Restricts component visibility based on user groups.

Category Restriction (Answer B) - Restricts component visibility based on product categories.

Time Restriction (Answer C) - Restricts component visibility based on specific time periods.

These restrictions help in personalizing content and improving user engagement. For more information, visit theSAP Commerce Cloud Documentation on Page Components.

The SAP Commerce Cloud Integration Extension Pack provides out-of-the-box support for integrating with various SAP solutions, including:

SAP Customer Data Cloud: Facilitates integration for managing customer identities and consents.

SAP Emarsys: Enhances marketing automation and customer engagement by integrating with the Emarsys platform.

For more details, refer to the SAP Commerce Cloud documentation: Integration Extension Pack.

The Bundles Perspective in the Backoffice Product Cockpit allows merchants to:

Disallow certain product combinations in a bundle: Ensures that incompatible products are not bundled together.

Set up special prices for products in a bundle: Allows merchants to offer bundled products at special prices, providing attractive offers to customers.

For more detailed information, refer to the SAP Commerce documentation: Bundles Perspective.

Typically, the type system in SAP Commerce Cloud is modified by a Software Developer (Answer C) - They are responsible for defining and managing the types and their attributes within the system.

For more information, see theSAP Commerce Cloud Documentation on Type System.

A coupon code generation configuration for multi-code coupons includes:

Coupon part length (Answer C) - Defines the length of each part of the coupon code.

Coupon part count (Answer D) - Specifies the number of parts in the coupon code.

Code separator (Answer E) - Determines the separator used between parts of the coupon code.

For more details, see theSAP Commerce Cloud Documentation on Coupons.

Customer complaint tickets can be created in the following areas of the user interface in SAP Commerce Cloud:

Backoffice Customer Support Cockpit (Answer B) - A dedicated area for managing customer support and complaints.

On the storefront using the Assisted Service Module (Answer C) - Allows customer service agents to create and manage tickets directly from the storefront.

For more detailed information, refer to theSAP Commerce Cloud Documentation on Customer Support.

Promoting an item prioritizes it more than the boost rules do: Promoted items are given higher priority in search results compared to items affected by boost rules.

Boost rules are attribute-focused while promoted items are product-focused: Boost rules adjust the relevance of search results based on product attributes, while promoted items focus on specific products regardless of their attributes.

For more details, refer to the SAP Commerce Cloud documentation: Search and Navigation.

The Preview Mode in SmartEdit allows you to:

Display the staged version content catalog in different languages, dates, and times: Ensures that you can preview how content will appear to different users under various conditions.

Navigate to the page to be edited: Facilitates easy access to the specific page you want to work on.

For more details, refer to the SAP Commerce Cloud documentation: SmartEdit Preview Mode.

The Business-to-Business (B2B) Commerce Module in SAP Commerce Cloud supports:

Punch Out support: Enables integration with procurement systems, allowing buyers to shop on a supplier's website from within their procurement application.

Future stock availability: Provides information on the availability of products in the future, aiding in inventory planning.

Order approval processes: Allows for complex order approval workflows, ensuring that orders meet business rules and policies.

For more details, refer to the SAP Commerce Cloud documentation: B2B Features.

When setting up a base store in SAP Commerce, consider the following principles:

One base store can be associated with more than one CMS site: Enables the base store to serve multiple sites with different content.

One base store can be associated with more than one product catalog: Allows the base store to offer a diverse range of products from different catalogs.

For more details, refer to the SAP Commerce Cloud documentation: Base Store Setup.

B2B permission types in SAP Commerce Cloud help manage and evaluate orders effectively. The out-of-the-box permissions include:

B2B0rder Threshold Permission: This permission type checks if a user's order exceeds a predefined maximum currency amount.

B20BudgelExceededPermission: This permission ensures that a user’s order does not exceed the budget allocated to their cost center.

These permissions facilitate efficient order approval processes in B2B scenarios. For more details, refer to the SAP Commerce documentation on B2B permissions: B2B Permissions.

Creating multiple search profiles in SAP Commerce allows for:

Personalizing search results for different target groups: Ensures that different customer segments see the most relevant products based on their preferences and behavior.

Personalizing facets for different categories: Tailors the filtering options available to users depending on the category they are browsing, enhancing the shopping experience.

For more detailed information, refer to the SAP Commerce documentation on search profiles: Search Profiles.

Sourcing in the Order Management Services Module of SAP Commerce Cloud can be configured in the Backoffice Order Fulfillment Cockpit. This cockpit allows for managing and optimizing the sourcing and allocation of inventory for orders.

For more information, refer to the SAP Commerce Cloud documentation: Order Management Services.

The Cloud Hot Folders module in SAP Commerce Cloud provides various features to streamline data import processes, including:

Automatic creation of a hot folder in Microsoft Azure Blob Storage: This feature allows seamless integration with Azure Blob Storage, facilitating automated data handling.

Support of both CSV and ImpEx file formats: Ensures compatibility with common data formats used for import and export.

End-to-end processes monitoring in Backoffice: Provides comprehensive monitoring capabilities within the Backoffice, enhancing visibility and control over the import processes.

For further information, refer to the SAP Commerce documentation on Cloud Hot Folders: Cloud Hot Folders.