If a revive is unsuccessful, you can use Apple Configurator to restore the Mac. A restore updates the firmware, updates recoveryOS to the latest version, and erases and installs the latest version of macOS on your internal storage. When this process is complete, any data on any internal volumes is unrecoverable. You must restore the firmware and erase the internal flash storage if reviving the firmware is unsuccessful or if you can’t start the Mac from the startup volume or the recoveryOS. References: Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support

Screen Sharing is a feature that allows you to view and control the screen of another Mac on your network. However, Screen Sharing cannot be turned on if Remote Management is already enabled on your Mac. Remote Management is a more advanced feature that allows you to remotely manage Mac computers in a commercial or business environment. Remote Management and Screen Sharing are compatible with Virtual Network Computing (VNC), but they cannot be used at the same time. To turn on Screen Sharing, you need to turn off Remote Management first in the Sharing settings of System Settings12. The other sharing settings, such as Remote Login, Media Sharing, and Remote Apple Events, do not affect Screen Sharing and can be turned on or off independently. References: Turn Mac screen sharing on or off - Apple Support, Share the screen of another Mac - Apple Support

Turn on Find My Mac in iCloud settings so you can locate, lock, or erase your Mac.

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar. ...

Click iCloud on the right, then click Find My Mac.

https://support.apple.com/guide/findmy-mac/set-up-fmm53101237/mac

An IP address that starts with 169.254 suggests there may be a problem with DHCP. This is because 169.254 is the prefix for a link-local address, which is an address that is automatically assigned by the device when it cannot obtain an IP address from a DHCP server. A link-local address allows the device to communicate with other devices on the same local network, but not with devices on other networks. A link-local address indicates that either the DHCP server is not available, not configured properly, or not reachable by the device. To resolve this issue, the device should try to renew its IP address from the DHCP server, or the DHCP server should be checked for any errors or misconfigurations. The other IP addresses are valid addresses that can be assigned by a DHCP server, and do not indicate any problem with DHCP. References: DHCP Error: What It Is and How to Fix It - Lifewire, 7.4.4 Module Quiz - DHCPv4 (Answers) - ITExamAnswers

You can use your Apple Watch to unlock your Mac computer’s screen saver and approve authentication requests from macOS and other apps, without having to enter a password. This feature is called Auto Unlock and Approve with Apple Watch, and it requires that you have an Apple Watch with watchOS 6 or later, a Mac with macOS Catalina or later, and that both devices are signed in with the same Apple ID using two-factor authentication. To turn on this feature, you need to go to System Preferences > Touch ID & Password > Apple Watch and enable the option next to the name of your watch. Then, whenever you wake your Mac from its idle state or an app requires authentication, you can double-click the side button of your Apple Watch to unlock or approve the task. References:

Unlock your Mac and approve requests with Apple Watch - Apple Support

Authentication Services | Apple Developer Documentation

Approve App Authentication Requests with Your Apple Watch in Catalina

The Files app is an app that lets you browse, organize, and manage files stored on your device, iCloud Drive, and external storage devices. The Files app supports different storage formats forexternal storage devices, such as USB drives and SD cards. According to Apple, the supported formats are EX-FAT, MS-DOS (FAT), Mac OS Extended (HFS+), and APFS1. These formats allow the Files app to read and write files on the external storage devices. The Files app does not support NTFS, which is a format used by Windows. NTFS is not compatible with the Files app, and the Files app can only read files from NTFS-formatted devices, but not write or modify them2. To use an NTFS-formatted device with the Files app, you need to reformat it to one of the supported formats using a Mac or PC. References: Connect external storage devices to iPhone - Apple Support, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo

Fallback recoveryOS is a hidden boot mode on Macs with Apple silicon that allows you to access a second copy of recoveryOS in case the regular one fails. To start up into fallback recoveryOS, you need to shut down your Mac completely, then double-press and hold the power button until you see “Loading startup options” on the screen. Then you can click Options and Continue to enter the recovery utilities window. Fallback recoveryOS is different from regular recoveryOS in that it doesn’t have the capability to change the system security state, so you can’t use Startup Security Utility or disable SIP in this mode. References:

Use macOS Recovery on a Mac with Apple silicon

Fallback Recovery OS - A Hidden Boot Trick on M1 Macs

Mac Not Booting Into Recovery Mode? 7 Fixes to Try

How to boot an Apple silicon Mac into Recovery mode

How to Enter macOS Recovery Mode on Apple Silicon Macs

 A Managed Apple ID is a type of Apple ID that is created and managed by an organization, such as a school or a business. It allows users to access Apple services, such as iCloud, iTunes U, and Apple School Manager. A Managed Apple ID has different password policies than a regular Apple ID. According to the Apple Business Manager User Guide, one of the password policies for a Managed Apple ID is that “after three incorrect attempts, the account is locked for one hour.” This means that if a user enters the wrong password three times in a row, they will not be able to sign in with their Managed Apple ID for the next 60 minutes. This policy is designed to prevent unauthorized access and protect the user’s data and privacy. References: Use Managed Apple IDs in the Apple Business Manager User Guide

 According to the Apple Device Support Reference Materials, one of the basic troubleshooting steps for peripheral devices is to unplug and reconnect the device1. This can force the Mac to reinitialize the connection and reload any device-specific drivers. Other options, such as connecting the peripheral to a USB hub, unplugging other devices on the same bus, or connecting the peripheral to another Mac, may not necessarily reinitialize the connection or reload the drivers, and may introduce other issues or complications. References: 1: Apple Device Support Reference Materials, Section 2.3.1, "Basic Troubleshooting Steps".

 The Apple Pencil (1st gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (1st gen) has a Lightning connector that you can use to pair and charge it with your iPad. It also supports pressure and tilt sensitivity, palm rejection, and low latency. The Apple Pencil (1st gen) is compatible with any iPad that has a Lightning port and supports Apple Pencil. According to the Apple Device Support Reference Materials1, these iPad models are:

iPad Air (3rd gen)

iPad (6th, 7th, 8th, and 9th gen)

iPad Pro 12.9-inch (1st and 2nd gen)

iPad Pro 10.5-inch

iPad Pro 9.7-inch

iPad mini (5th gen)

Therefore, the correct answer is A, C, D, and E.

References:

Apple Pencil compatibility - Apple Support.

 iCloud Account Recovery is an alternative method to unlock FileVault and reset your password if you’ve forgotten your login password or it’s locked from too many failed attempts to log in. iCloud Account Recovery allows you to use your Apple ID and password to unlock your Mac and reset your user account password, if you stored your FileVault recovery key in iCloud when you turned on FileVault. To use iCloud Account Recovery, you need to restart your Mac and enter the Password Reset Assistant from the FileVault login screen or from Recovery Mode. Then, you need to select “I forgot my password” and sign in with your Apple ID and password. Follow the onscreen instructions to unlock your Mac and reset your password. References: = Apple - Support - Manuals, Find My User Guide, iCloud Account Recovery; Apple Device Support Exam Prep Guide, page 6.

According to Apple, the security setting defines the type of authentication and encryption used by your router, and the level of privacy protection for data transmitted over its network. WPA3 Personal is the newest, most secure protocol currently available for Wi-Fi devices. It works with all devices that support Wi-Fi 6 (802.11ax), and some older devices. WPA2/WPA3 Transitional is a mixed mode that uses WPA3 Personal with devices that support that protocol, while allowing older devices to use WPA2 Personal (AES) instead. This mode offers better security and compatibility than WPA2 Personal (AES) alone, and avoids the weak security and performance of WEP and WPA/WPA2 modes. References: Recommended settings for Wi-Fi routers and access points - Apple Support

 According to the Apple Device Support Reference Materials, the three troubleshooting steps that you should try to resolve the issue of iPad not charging are:

Force restart the iPad. This can help clear any software glitches that may prevent the iPad from recognizing the power source or charging properly12. The steps to force restart the iPad depend on whether it has a Home button or not1.

Make sure that the device isn’t too hot or too cold. Extreme temperatures can affect the battery performance and charging ability of the iPad13. The iPad should be kept within the acceptable operating temperatures of 0° to 35° C (32° to 95° F)3.

Try charging with a different power adapter and cable. The power adapter and cable may be damaged or incompatible with the iPad, causing the charging issue14. It is recommended to use the original Apple power adapter and cable that came with the iPad, or other Apple-certified accessories4.

The other two options, D and E, are not relevant or helpful for resolving the charging issue. Backing up the device and erasing all content and settings may be useful for other issues, such as storage or performance problems, but not for charging problems5. Enabling Optimized Battery Charging is a feature that helps extend the battery lifespan by reducing the time that the iPad spends fully charged. It does not affect the charging speed or ability of the iPad. References: 1: Fix issues with charging - Apple Support 2: iPad won’t charge, Try these tips to fix it - Geeky Gadgets 3: iPad not charging: 6 solutions - 9to5Mac 4: How to fix an iPad that won’t charge: 8 troubleshooting tips - Macworld 5: Erase all content and settings from iPad - Apple Support : About Optimized Battery Charging on your iPhone, iPad, and iPod touch - Apple Support

Disk Utility on Mac supports several file system formats for formatting, partitioning, and erasing disks. According to the Apple Device Support Reference Materials1, these formats are:

Apple File System (APFS): The file system used by macOS 10.13 or later, which features strong encryption, space sharing, snapshots, fast directory sizing, and improved file system fundamentals. APFS is optimized for the Flash/SSD storage used in recent Mac computers, but it can also be used with older systems with traditional hard disk drives (HDD) and external, direct-attached storage. APFS supports four variants: APFS, APFS (Encrypted), APFS (Case-sensitive), and APFS (Case-sensitive, Encrypted).

Mac OS Extended: The file system used by macOS 10.12 or earlier, which is also known as HFS Plus or HFS+. Mac OS Extended supports journaling, which helps protect the integrity of the file system in case of power outages or hardware failures. Mac OS Extended also supports four variants: Mac OS Extended (Journaled), Mac OS Extended (Journaled, Encrypted), Mac OS Extended (Case-sensitive, Journaled), and Mac OS Extended (Case-sensitive, Journaled, Encrypted).

ExFAT: A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. ExFAT supports larger file sizes than FAT32, up to 16EB, and larger volumes, up to 128 PB. ExFAT does not support journaling, encryption, or case sensitivity.

MS-DOS (FAT): A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. MS-DOS (FAT) supports two variants: FAT16 and FAT32. FAT16 is limited to 2 GB volumes and 4 GB files, while FAT32 can support up to 2 TB volumes and 4 GB files. MS-DOS (FAT) does not support journaling, encryption, or case sensitivity.

Therefore, the correct answer is A, C, D, and F.

References:

File system formats available in Disk Utility on Mac.

To view live log messages using Console on your Mac, you need to select Mac in the sidebar, then click Start Streaming in the toolbar. This will display the log messages for your Mac as theyare generated. You can also use the Touch Bar to start or stop streaming. The type of log message is indicated by a dot in the Type column: red for faults, yellow for errors, dark gray for debug messages, and light gray for info messages1. References: View log messages in Console on Mac, Apple Support.

Turn on firewall protection

On your Mac, choose Apple menu > System Settings, click Network in the sidebar, then click Firewall. (You may need to scroll down.) Turn on Firewall.https://support.apple.com/en-in/guide/mac-help/mh34041/mac#:~:text=Turn%20on%20firewall%20protection,may%20need%20to%20scroll%20down.) &text=Turn%20on%20Firewall.

Antonio can’t fast charge his iPhone 14 Pro Max using his 5W USB power adapter because it doesn’t support the USB Power Delivery (USB-PD) protocol that enables fast charging. To fast charge his iPhone 14 Pro Max, he needs a 20W or higher power adapter that supports USB-PD, such as the Apple 20W USB-C Power Adapter1 or a comparable third-party adapter. With a 20W or higher power adapter, he can charge his iPhone 14 Pro Max up to 50% battery in around 30 minutes2. Fast charging is supported on all iPhone 14 models, as well as iPhone 13, iPhone 12, iPhone 11, iPhone SE (2nd generation), iPhone X, iPhone 8, and later models2. References: Apple 20W USB-C Power Adapter - Apple, Fast charge your iPhone - Apple Support

Continuity Camera is a macOS feature that allows you to use your iPhone as a webcam on your Mac. With Continuity Camera, you can take advantage of the powerful iPhone camera and additional video effects, such as Center Stage, Portrait mode, Studio Light, and Desk View. You can connect your iPhone to your Mac wirelessly or with a USB cable, and choose your iPhone as the camera or microphone in apps that support it, such as FaceTime or Photo Booth1. The other options, Focus, Stage Manager, and Quick Look, are not macOS features that allow you to use your iPhone as a webcam. Focus is a feature that helps you reduce distractions and stay focused on what matters to you2. Stage Manager is a third-party app that lets you control your livestream from your iPhone3. Quick Look is a feature that lets you preview files without opening them4. References: 1 Use your iPhone as a webcam on Mac - Apple Support 2 Use Focus on your Mac - Apple Support 3 Stage Manager - App Store 4 Use Quick Look on Mac - Apple Support

According to the Apple Device Support Reference Materials, you can control who can discover your iPhone or iPad when it’s within AirDrop range by setting AirDrop to Contacts Only1. This means that only people in your Contacts app can see your device and send you content via AirDrop. You can also set AirDrop to Receiving Off, which means that no one can see your device or send you content via AirDrop1. The other two options, B and C, are not correct because they are not related to AirDrop settings. Requiring a verification code from the other device in Password & Security settings is a feature that helps you sign in to your Apple IDaccount on a new device2. Turning off AirDrop in Privacy settings is not possible, as AirDrop is not listed under Privacy settings3. References: 1: How to use AirDrop on your iPhone or iPad - Apple Support, Section "How to adjust AirDrop settings". 2: Sign in with your Apple ID - Apple Support, Section "Use a verification code with two-factor authentication". 3: Privacy settings on iPhone - Apple Support

 Some universal apps (apps that don’t need Rosetta) include the setting “Open using Rosetta.” This setting enables a universal app such as a web browser to use plug-ins, extensions, or other add-ons that do need Rosetta, because they haven’t been updated to support Apple silicon. If a universal app doesn’t recognize an add-on that you installed for the app, you can quit the app, select this setting, and try again. To do this, you need to open the app’s Get Info window and check the box labeled “Open using Rosetta”. References: If you need to install Rosetta on your Mac - Apple Support, How to force universal Mac apps to run under Rosetta emulation, How to Launch the Intel Version of a Universal Apple Silicon App

According to the Apple Device Support Reference Materials, the steps to put an iPhone in recovery mode are:

Plug your iPhone in to your computer using your USB to Lightning cable1.

On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes1.

Quickly press and release the Volume Up button, then quickly press and release the Volume Down button, and then press and hold the Side (or Power) button until the recovery mode screen pops up12. It won’t happen instantly, so hang on for at least 15 seconds or so before you try it again2.

Locate your device on your computer and choose the option to Update or Restore1.

These steps apply to all iPhones manufactured since 2017, including iPhone 8 or later, iPhone SE (2nd and 3rd generations), and iPhone 12 or later2. For older models, such as iPhone 7 or earlier, the steps may vary slightly1. References: 1: If you can’t update or restore your iPhone or iPod touch - Apple Support 2: How to put your iPhone or iPad into recovery mode | iMore

Emergency SOS is a feature on your iPhone that lets you quickly and easily call for help and alert your emergency contacts. To access Emergency SOS on your iPhone, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears on the screen. You can then drag the slider to call emergency services, or continue holding the buttons to start a countdown and an alert sound. If you release the buttons after the countdown, your iPhone automatically calls emergency services. Emergency SOS works differently depending on your iPhone model and region. For example, in India, you need to press the side button three times rapidly to call emergency services. You can also customize the settings for Emergency SOS, such as adding emergency contacts, enabling auto call, and turning off the countdown sound. References: Use Emergency SOS on your iPhone - Apple Support, How to trigger Emergency SOS on your iPhone (and shut it off)

 This is the correct way to schedule an email in the Mail app on iPhone, as introduced in iOS 16. You can compose your email as usual, and then long-press the send button (an upward arrow) to see the options for scheduling. You can choose from the suggested times, or tap “Send Later” to set a custom date and time. The scheduled email will appear in a separate mailbox called “Send Later”, where you can view or delete it. The email will be sent automatically at the scheduled time, as long as your iPhone is on. References: How to Schedule Emails on Your iPhone - How-To Geek, Schedule an Email in Apple Mail on Your iPhone (iOS 16), How to schedule emails on iPhone, iPad, and Mac to send later, How to Schedule Email in the Mail App on iPhone - Guiding Tech, How to Schedule Emails on an iPhone - groovyPost

iCloud backups include app settings, Home configuration, and Apple Watch backups (via paired iPhone), butFace ID settingsare excluded as biometric data is hardware-bound.

Option A: App settings are backed up.

Option B: Home data syncs via iCloud.

Option C: Watch backups are included.

Option D: Correct—not backed up.References: Apple Support - "What does iCloud back up?" (support.apple.com/HT207428).

On Apple silicon Macs (e.g., recent MacBook Pros), hold the power button until “Loading startup options” appears, then select “Options” > “Continue” to enter macOS Recovery.

Option A: Command-Option-R is for Internet Recovery, not standard.

Option C: Power-Shift-Control-Option isn’t valid.

Option D: Command-R works on Intel Macs, not always silicon.

Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use macOS Recovery on Mac" (support.apple.com/HT201314).

Insufficient storage (e.g., <5GB free) prevents iPadOS updates, as they require space for download and installation (check inSettings > General > iPad Storage).

Option A: Cellular can work if “Use Cellular Data” is on.

Option B: <50% battery prompts charging, not blocks visibility.

Option D: Purchase History isn’t tied to updates.

Option C: Correct—common issue.References: Apple Support - "Update your iPad" (support.apple.com/HT204204).

WPA3 Enterprisesupports digital certificates for authentication, ideal for secure organizational networks, unlike personal modes.

Option B: WPA Personal uses passwords.

Option C: WPA3 Personal uses passwords, not certificates.

Option D: Transitional is a hybrid, not certificate-based.

Option A: Correct—enterprise-grade security.References: Apple Support - "Connect to Wi-Fi" (support.apple.com/HT202831).

Managed apps, deployed via an MDM solution, are tied to the device’s enrollment. Unenrolling from MDM (e.g., removing the profile inSettings > General > VPN & Device Management) deletes these apps, as they’re organization-controlled.

Option A: Resetting network settings affects connectivity, not apps.

Option C: Releasing from Apple Business Manager requires admin action, not user action.

Option D: Signing out of a personal account doesn’t remove managed apps.

Option B: Correct—unenrollment removes managed content.References: Apple Support - "Mobile Device Management (MDM)" (support.apple.com/HT204142).

AirDrop requires both Wi-Fi and Bluetooth. IfBluetooth is off, AirDrop fails as it can’t discover nearby devices.

Option B: AirDrop is built-in, not installed.

Option C: Handoff doesn’t disable AirDrop.

Option D: Hotspot doesn’t affect AirDrop.

Option A: Correct—Bluetooth is essential.References: Apple Support - "Use AirDrop" (support.apple.com/HT204144).

TheOption-Command-Escshortcut opens the Force Quit Applications window on macOS, listing active apps and allowing termination of unresponsive ones.

Option A: Option-Control-power manages power options.

Option B: Control-Command-power restarts the Mac.

Option D: Control-Command-Esc isn’t valid.

Option C: Correct and standard.References: Apple Support - "Force quit apps on Mac" (support.apple.com/HT201276).

On macOS, configuration profiles are inSystem Settings > General > Device Management(Ventura and later), listing MDM profiles.

Option A: Control Center doesn’t host this.

Option B: App Management isn’t a section.

Option C: Users & Groups is unrelated.

Option D: Correct—macOS location.References: Apple Support - "Manage profiles on Mac" (support.apple.com/HT202030).

When multiple keys (e.g., 10 on the right side) on a Mac keyboard consistently produce incorrect characters, it suggests a hardware issue rather than a software misconfiguration. Keyboards can fail due to physical damage, wear, or internal connection issues, leading to erratic behavior like wrong outputs.

Option A (Game Mode) is a feature on iOS/iPadOS (not macOS as of 2025) and doesn’t affect keyboard input mapping.

Option B (Mouse Keys) enables numeric keypad keys to control the pointer but doesn’t remap standard keys to produce incorrect characters.

Option D (Sticky Keys) modifies key press behavior for accessibility (e.g., holding modifiers), but it doesn’t cause keys to output wrong characters.

Option C (keyboard replacement) aligns with a hardware fault, especially given the localized nature of the issue (right side). Basic troubleshooting (e.g., restarting, checking language settings) should be ruled out first, but the description points to a physical defect.See Apple’s "If your Mac keyboard isn’t working" (support.apple.com/HT204540) for hardware troubleshooting steps.

InSettings > Privacy & Security > Location Services, toggle “Precise Location” off per app to limit to approximate location.

Option A: General doesn’t host this.

Option B: Apps don’t edit this internally.

Option C: Reinstalling resets, not limits.

Option D: Correct—iOS privacy control.References: Apple Support - "Control location access" (support.apple.com/HT207092).

MDM solutions can defer macOS updates (e.g., for 90 days) to ensure compatibility with organizational software. This explains why the work Mac lags behind the personal Mac.

Option A: Bootstrap tokens enable MDM features, not deferrals.

Option C: Personal account sign-in doesn’t block updates.

Option D: Admin rights aren’t required to see updates.

Option B: Correct—MDM deferral is common in managed environments.References: Apple Support - "MDM software updates" (support.apple.com/HT204142).

HoldingOptionand clicking the Wi-Fi menu bar icon reveals advanced options, including “Open Wireless Diagnostics,” which provides detailed network info.

Option B: Regular click shows basic options.

Option C: Right-click doesn’t target SSID for diagnostics.

Option D: Command key doesn’t trigger this.

Option A: Correct—standard method.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).

MDM can automate Setup Assistant, skipping screens (e.g., Apple ID, Terms) for managed devices enrolled in Apple School Manager/Business Manager.

Option A: Activation failure halts setup, not skips screens.

Option B: Release prevents MDM control, not skips.

Option D: No “Skip all” option exists.

Option C: Correct—MDM streamlines setup.References: Apple Support - "MDM Overview" (support.apple.com/HT204142).

Rapid Security Responsedelivers urgent security patches between major updates, enhancing protection without a full OS upgrade.

Option B: Notifications aren’t part of this.

Option C: App downloads aren’t restricted.

Option D: No report is displayed.

Option A: Correct—security focus.References: Apple Support - "Rapid Security Response" (support.apple.com/HT213340).

iCloud backups require the device to be on Wi-Fi, locked, and charging—ensuring minimal disruption.

Option A: Full charge isn’t needed; iCloud Backup is inSettings > [user name] > iCloud.

Option C: Unlocked prevents backup.

Option D: No “General > Backup” path.

Option B: Correct—standard conditions.References: Apple Support - "Back up your iPhone with iCloud" (support.apple.com/HT207428).

In macOS Recovery’s Recovery app log,Detail Levelfilters messages (e.g., to show only errors), refining the view for troubleshooting.

Option A: Message Type isn’t a filter here.

Option C: Log Type isn’t an option.

Option D: Filter Level isn’t a term used.

Option B: Correct per Recovery interface.References: Apple Support - "Use macOS Recovery" (support.apple.com/HT201314).

Safari profiles (introduced in iOS 17/macOS Sonoma) allow users to separate browsing data (e.g., tabs, bookmarks) and sync them via iCloud. For syncing to work between a Mac and iPhone,Safarimust be enabled in the iCloud settings on both devices (Settings > [user name] > iCloudon iPhone;System Settings > [user name] > iCloudon Mac). This toggle ensures bookmarks, history, tabs, and profiles sync.

Option A is vague; there’s no specific "Profile syncing" setting—Safari syncing covers profiles.

Option B (Safari extensions) isn’t required for profile syncing; extensions sync separately.

Option C is correct, as disabling Safari in iCloud stops all Safari data syncing.

Option D (Private Relay) enhances privacy but doesn’t affect syncing.Verify this in Apple’s "Set up and use iCloud Tabs" (support.apple.com/HT202530), which extends to profiles.

If a USB device isn’t in Finder or Disk Utility,System Information > Hardware > USBlists all connected USB devices, confirming physical detection.

Option A: Volumes shows mounted disks, not unmounted USB.

Option C: Storage shows used space, not hardware.

Option D: Device Management isn’t a setting.

Option B: Correct for hardware verification.References: Apple Support - "Use System Information" (support.apple.com/HT203001).

Managed Lost Mode(via MDM) locks a supervised iPad and displays a custom message, securing data remotely.

Option A: Activation Lock is preventive, not immediate.

Option C: Find My isn’t MDM-managed this way.

Option D: User action isn’t possible if missing.

Option B: Correct—MDM-specific solution.References: Apple Support - "MDM Lost Mode" (support.apple.com/HT204142).

The Activity Monitor Dock icon can display real-timeNetwork Usage(e.g., data sent/received) if set inView > Dock Icon.

Option A: Storage is in System Settings > General > Storage.

Option B: Wi-Fi details are in Network settings.

Option D: Hardware is in System Information.

Option C: Correct—network is monitorable.References: Apple Support - "Use Activity Monitor" (support.apple.com/HT201464).

For Apple silicon Macs, hold the power button until startup options appear, then pressCommand-Dto start Apple Diagnostics.

Option A: Shift is for Safe Mode.

Option C: Option-D isn’t valid here.

Option D: D alone works on Intel, not always silicon.

Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use Apple Diagnostics" (support.apple.com/HT202731).

Wireless Diagnostics(Option-click Wi-Fi menu > Open Wireless Diagnostics) generates detailed network reports, including logs and performance data, ideal for administrators.

Option A: Console logs events, not network-specific reports.

Option B: Network Utility was deprecated post-macOS Mojave.

Option D: Wi-Fi Utility isn’t a macOS app.

Option C: Correct tool for network diagnostics.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).

MDM restrictions on organization-owned iPhones can disableErase All Content and Settingsto prevent unauthorized wipes.

Option B: Software issues don’t dim options.

Option C: iOS version doesn’t affect this.

Option D: All modern iPhones support it.

Option A: Correct—MDM control.References: Apple Support - "MDM restrictions" (support.apple.com/HT204142).

Universal Clipboard(copy on one device, paste on another) is a Continuity feature requiring same Apple Account and Wi-Fi/Bluetooth.

Option A: iCloud Keychain is iCloud-based, not Continuity.

Option B: Notifications sync but aren’t Continuity.

Option D: Siri is standalone.

Option C: Correct—Continuity suite.References: Apple Support - "Use Continuity" (support.apple.com/HT204681).

To startApple Diagnosticson a Mac, shut it down, then press the power button and immediately holdCommand-Duntil diagnostics begin (progress bar appears). This works on Intel and Apple silicon Macs (post-startup options on silicon).

Option A: Option-D starts Internet Diagnostics (older Macs), not standard Diagnostics.

Option B: Command-Option-D isn’t a valid combo.

Option D: Shift-D isn’t used.

Option C: Correct per current procedure.References: Apple Support - "Use Apple Diagnostics on your Mac" (support.apple.com/HT202731).

MDM can defer or block iOS updates, hiding them fromSettings > General > Software Updateon managed devices.

Option B: Lockdown Mode restricts features, not updates.

Option C: Storage affects install, not visibility.

Option D: Wi-Fi config doesn’t hide updates.

Option A: Correct—MDM control.References: Apple Support - "MDM software updates" (support.apple.com/HT204142).

B:VPN/proxy can block access to Apple’s update servers, preventing detection.

C:MDM can defer updates (e.g., 90 days) on managed devices.

Option A: Signing affects installation, not visibility.

Option D: Backup isn’t required to see updates.

Option E: Charge level affects installation, not availability.References: Apple Support - "Update your iPhone" (support.apple.com/HT204204); "MDM restrictions" (support.apple.com/HT204142).

 A sysdiagnose is a comprehensive report that contains information about the system state, logs, and diagnostic files from your iPad. You can use a sysdiagnose to troubleshoot issues with a custom app or any other app on your iPad. To gather a sysdiagnose, you need to press and quickly release the volume up button, then press and quickly release the volume down button, then press and hold the top button until the screen flashes. Then you can find the sysdiagnose file in the Settings app under Privacy & Security > Analytics & Improvements > Analytics Data1. References: Apple Device Support Exam Prep Guide, page 10. How to collect a sysdiagnose for iOS, Apple Developer.

Quick Start is a feature that allows you to set up your new iOS device automatically using your current iOS device. To use Quick Start, both devices need to be running iOS 11 or later, have Bluetooth turned on, and be placed near each other. If Quick Start does not automatically discover the other device, it could be due to a temporary glitch or a network issue. Restarting both devices can help resolve the problem and allow Quick Start to work properly. References: Use Quick Start to transfer data to a new iPhone or iPad - Apple Support, iPhone Quick Start Not Working? Here Are Fixes - iMobie, Fix iPhone Quick Start Not Working: 6 Troubleshooting Tips - OS X Daily

To access files stored in iCloud Drive on your Windows PC, you need to download iCloud for Windows and set it up with your Apple ID1. This will allow you to view, add, or remove iCloud Drive files and folders directly on your Windows computer in File Explorer or Windows Explorer2. You can also choose a different location for your iCloud Drive files and folders on your PC2. Downloading iCloud Drive from the Windows App Store or copying the content of iCloud Drive from your Mac to an external drive are not valid options, as they will not sync your files across your devices or let you access them online345. References: 1: Set up iCloud Drive on your Windows computer - Apple Support. 2: View, add, or remove iCloud Drive files in iCloud for Windows - Apple Support. 3: [Step-by-Step] How to Sync iCloud Drive on PC? - MultCloud. 4: How to Access iCloud Drive on Windows PCs in 3 Easy Ways - MultCloud. 5: How to Access iCloud Drive Files from Windows PC - OS X Daily.

 FileVault is a feature that encrypts the data on your Mac’s startup disk, making it more secure. To unlock your Mac, you need to enter your account password or a recovery key. A recovery key is a 28-character code that is generated when you turn on FileVault. You can choose to store it in iCloud or write it down and keep it in a safe place. An iCloud account and password can also be used to reset your FileVault password, if you enabled this option when you turned on FileVault. The other options, authenticator app, using a trusted device, and SMS verification code, are not valid ways to reset a FileVault password on a Mac. References: 1 Use FileVault to encrypt the startup disk on your Mac - Apple Support 2 Reset a macOS User Password - Kandji 3 How to unlock your Mac with its Recovery Key and FileVault active - Macworld

 According to the image you sent, the screen sharing service is disabled because the remote management service is turned on. You can’t have both screen sharing and remote management on at the same time. Remote management allows you to perform more advanced tasks on another Mac, such as installing and configuring apps, helping remote users, and creating detailed reports. Screen sharing allows you to view and control another Mac’s screen. To enable screen sharing, you need to turn off remote management first. You can do this by going to System Settings > General > Sharing and deselecting Remote Management. Then you can check the box next to Screen Sharing to turn it on. Alternatively, you can use Apple Remote Desktop, a commercial app that combines the features of screen sharing and remote management, and works with both Intel-based and Apple silicon Macs. References: Turn Mac screen sharing on oroff - Apple Support, Mac screen sharing won’t work? Disable it! Then turn it back on, Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support

A folder with a question mark means the Mac can’t find a valid macOS system on any startup disk, often due to corruption or erasure.

Option B: Server verification isn’t indicated this way.

Option C: Internet Recovery failure shows a globe.

Option D: Encryption prompts for a password, not this symbol.

Option A: Correct—missing OS.References: Apple Support - "If your Mac starts up to a question mark" (support.apple.com/HT204156).

Forgotten encrypted backup passwords can’t be recovered.Reset All Settings(Settings > General > Transfer or Reset iPhone) clears the old backup password link, allowing a new encrypted backup with a new password on the same Mac.

Option B: Different Mac isn’t necessary.

Option C: Network reset doesn’t affect backups.

Option D: Restarting doesn’t clear the password.

Option A: Correct—resets backup access.References: Apple Support - "If you forget your encrypted backup password" (support.apple.com/HT205220).

Private Wi-Fi Addressrandomizes the MAC address per network, preventing tracking across Wi-Fi connections.

Option A: App permissions are separate (TCC).

Option C: App Store status isn’t relevant.

Option D: MAC restriction is network-side, not device-side.

Option B: Correct—enhances privacy.References: Apple Support - "Use private Wi-Fi addresses" (support.apple.com/HT211227).

A system extension alert requires user approval inSystem Settings > Privacy & Security. After installation, macOS prompts to allow the extension; selecting “Allow” (and sometimes restarting) enables it if signed by the developer.

Option A: Safe Mode disables extensions; Control Center doesn’t manage them.

Option B: System Information doesn’t notarize extensions.

Option C: Migration Assistant isn’t for updates.

Option D: Correct per macOS security policy.References: Apple Support - "If a system extension won’t load" (support.apple.com/HT210999).

System extensions on macOS (e.g., kernel extensions pre-Sonoma, replaced by system extensions) may trigger alerts if they’re unsigned, blocked by Gatekeeper, or incompatible. The alert typically suggests the extension is unapproved or failed to load. The best action is tocontact the developerfor support, as they can provide an updated, signed version or instructions to resolve the issue.

Option A (System Information) shows extension details but can’t notarize them—Apple’s notarization is developer-side.

Option C (Migration Assistant) transfers data, not updates extensions.

Option D (Safe Mode) disables extensions but doesn’t fix the alert.

Option B is proactive and aligns with Apple’s advice. See "If a system extension won’t load" (support.apple.com/HT210999).