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SVC-19A Dumps With Exact Questions and Answers

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SVC-19A Questions and Answers

Question # 1

Which of the following conflict resolution techniques are part of the 5-step approach? (Choose two.)

A.

If necessary, describe how the specific behavior affects the conversation.

B.

Be sure to point out specific examples of where the customer is wrong about the issue.

C.

Try to find a way to say, “You are right” to endorse the customer.

D.

Repeat whatever the customer says.

E.

Speak loudly and clearly to make sure the customer knows you are in charge.

Question # 2

What are the features of using iCloud as a backup method for an iOS device?

A.

Always encrypts backups.

B.

Backups can be encrypted or un-encrypted.

C.

Offers up to 200 TB of storage.

D.

The customer can make backups over cellular networks.

Question # 3

Which of the following statements is true about an actively swelling embedded battery?

A.

Actively swelling batteries are not considered a safety concern.

B.

Actively swelling batteries are likely caused by large amounts of liquid inside the batteries.

C.

Actively swelling batteries are unlikely to lead to thermal runaway.

D.

Actively swelling batteries are more likely to rupture and release gasses.

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