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ISO-IEC-20000-Foundation Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid ISO/IEC 20000 Foundation Exam ISO-IEC-20000-Foundation Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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ISO-IEC-20000-Foundation Questions and Answers

Question # 1

What do the principles Adapt and Adopt mean?

A.

Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

B.

Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

C.

Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

D.

Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

Question # 2

What is the intent of incident management?

A.

To restore services as quickly as possible

B.

To match new incidents to known errors

C.

To track problems into the known error database

D.

To communicate with customers as to future service disruptions

Question # 3

When managing a major incident, what is one of the activities that needs to be performed?

A.

Keep top management informed

B.

Initiate problem management activities

C.

Escalate the incident

D.

Involve the customer

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