CSQA Dumps With Exact Questions and Answers

Process improvement must be accomplished by emphasizing teamwork. The PIT component addresses this need. Every member of the organization should become involved in the process improvement process. Not everyone must be on a team, although as many teams as practical should be organized. The two methods below are recommended for creating the teams.

Natural Work Group

Natural work groups, such as a system development project team, characterize the way companies currently organize their employees. Using natural work groups for a PIT is the easiest, quickest, and least confusing method. Generally, these teams already exist, and the members have established working relationships. They are also usually aware of improvements that could be made to improve the effectiveness of their work group.

If natural work group teams elect to address problems that impact beyond their team, the improvement process should support the collaboration of multiple teams working on problems with a broad scope. The measurement system would be required to track and report these instances, so appropriate reward and recognition would occur for these shared team efforts.

Interdepartmental Teams

This method of organizing teams across departmental boundaries promotes interdepartmental teamwork and contributes to breaking barriers (and problems) that exist within organizations.

It is also an excellent way to address problems that affect more than one work group or department. Because these types of problems are typically more complex, it is only recommended as a method of organizing when the PITs are mature.

There are three COQ categories:

Prevention - Money required preventing errors and to do the job right the first time is considered prevention cost. This category includes money spent on establishing methods and procedures, training workers and planning for quality. Prevention money is all spent before the product is actually built.

Appraisal – Appraisal costs cover money spent to review completed products against requirements. Appraisal includes the cost of inspections, testing and reviews. This money is spent after the product or subcomponents are built but before it is shipped to the user.

Failure – Failure costs are all costs associated with defective products. Some failure costs involve repairing products to make them meet requirements. Others are costs generated by failures, such as the cost of operating faulty products, damage incurred by using them and the costs incurred because the product is not available. The user or customer of the organization may also experience failure costs.

A list of five critical success factors required to evaluate COTS software is as follows:

Assure Completeness of Needs Requirements

Define Critical Success Factor

Determine Compatibility with Hardware, Operating System, and other COTS Software

Assure the Software can be Integrated into Your Business System Work Flow

Demonstrate the Software in Operation