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CIS-CSM Dumps With Exact Questions and Answers

Exact2pass Provides 100% Valid ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Exam dumps Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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CIS-CSM Questions and Answers

Question # 1

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

A.

A step-by-step methodology for creating and solving different case types

B.

A detailed check list for customer service teams

C.

A multi-step process consisting of a series of questions answers, and guidance Most Voted

D.

A set of steps used to define a complex process

Question # 2

Special Handling Notes can apply to which one of the following based on specific attributes?

A.

Domain

B.

Contact

C.

Holiday

D.

VIP

Question # 3

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?

Choose 2 answers

A.

Choose the NLU service provider

B.

In the NLU Settings configure the Entity confidence threshold

C.

Enable NLU in Virtual Agent

D.

In the NLU Settings configure the Intent confidence threshold

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