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Question # 4

Which two email clients are fully supported for IP Office IMAP services, which enable users to retrieve their voicemail messages through specific email programs? (Choose two.)

A.

MS Outlook with Exchange Server

B.

Lotus Messages with Domino Server

C.

Microsoft Office Communicator with Exchange Server

D.

Lotus Notes with Domino Server

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Question # 5

Where is the TCP Streaming Tool located?

A.

In the System Status Application (SSA)

B.

In the Monitor Application

C.

In the Manager Application

D.

In the Web Manager Application

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Question # 6

After the ignition process, what tool can be utilized to configure the IP500 V2 and Server Edition systems, in a step-by-step manner, for configuring Users, Groups, and Lines?

A.

Avaya Management Tool

B.

Configuration Manager

C.

Management Wizard

D.

Configuration Wizard

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Question # 7

What can be used to access the Avaya IP Office™ security settings?

A.

Manager Application

B.

System Status Application

C.

User Portal

D.

Monitor Application

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Question # 8

A law enforcement organization wants to enable full-time automated authenticated recordings of speech from people calling an anonymous tip line, which is included as an option in their auto attendant. What are the two essential steps required to set up Avaya Contact Recorder to achieve this objective? (Choose two.)

A.

Create a user for the Tip Line calls with necessary privileges.

B.

Configure a Tip Line folder in the Voicemail Pro drive with appropriate access controls.

C.

Select the time profile for Recording with suitable policies.

D.

Create a short code to start and stop recording with proper authorization.

E.

Set the recording destination to VRLA with encryption and integrity protection.

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Question # 9

If a company's internal DNS is down, how can a SIP Remote Worker client register with the IP Office using a Wi-Fi connection?

A.

The client can use the Internet router/firewall to proxy the IP Office IP address.

B.

The client can use FQDN and port forwarding router to access the Internet DNS.

C.

DHCP can redirect the registration to a backup DNS.

D.

The client can only use the cellular network to register with the IP Office.

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Question # 10

Where are voicemail files stored for a user when the customer is using Embedded Voicemail and the user's mailbox is not stored on an SD card?

A.

on the user's PC

B.

on the voicemail server

C.

on the UCM

D.

on the IP Office system's internal memory

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Question # 11

You have purchased a pre-configured Avaya Application Server, which includes Voicemail Pro and one-X® Portal applications. You need to verify if both applications are running. Which application should you use, and what steps would you take to confirm the status of the applications?

A.

Web Manager Application, navigate to the System Status > Applications menu and check for the status of Voicemail Pro and one-X® Portal.

B.

Monitor Application, check the status of the applications on the home screen dashboard.

C.

Manager Application, navigate to the Server > Applications menu and check the status of Voicemail Pro and one-X® Portal.

D.

Application Server, log in and run a command to check the status of the applications.

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Question # 12

There is a recommended order to powering up the Avaya IP Office™ 500V2.

Why is the first step to power up the expansion modules before powering up the control unit?

A.

It is easier to start with the expansion unit at the top and then work your way down.

B.

All expansion units need to be powered for the control unit to discover them.

C.

The configuration files from the expansion units SD cards need to be loaded before the control unit is started.

D.

The expansion units take longer to power up.

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Question # 13

Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)

A.

Manager

B.

Web Manager Admin

C.

Web Manager

D.

WebLM

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Question # 14

To determine whether the call should be routed to office hours or out of office hours actions, which type of action should be added to a Voicemail Pro call flow?

A.

a Test Condition action with a week planner variable set with the office hours of the week and times

B.

a Test Variable action with a week planner set with the office hours days of the week and times

C.

a Test Condition action with a week planner condition set with the office hours days of the week and times

D.

a Test Profile action with a time profile set with the office hours days of the week and times

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Question # 15

On an Avaya IP Office™ 500V2 system, which application can be used to display the size of the configuration that is currently loaded into the Control Unit?

A.

Web Manager Application

B.

System Monitor Application

C.

System Status Application

D.

WebLM Application

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Question # 16

Which Avaya IP Office™ application will allow a system administrator to see historical events and alarms on a trunk in the Avaya IP Office™?

A.

System Status Application

B.

System Monitor

C.

Manager Application

D.

Voicemail Pro Client

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Question # 17

For a Hot Desking user, which of the following Telephony-Supervisor Settings should be configured?

A.

User Rights

B.

Services

C.

Mobility

D.

Extension

E.

Hunt Groups

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Question # 18

Which three statements about IP Office Server Edition (non-Select) are true? (Choose three.)

A.

IP Office Server Edition can support up to 2000 users without additional hardware.

B.

IP Office Server Edition requires an IP Office 500 V2 control unit to support SIP trunks.

C.

IP Office Server Edition can be deployed as a standalone primary server or as a primary/secondary pair.

D.

IP Office Server Edition is a hardware-based solution.

E.

IP Office Server Edition cannot be upgraded to the Select version.

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Question # 19

To grant a user access to the System Status Application (SSA) tool for system monitoring and troubleshooting, which security group must the user be a member of?

A.

Admin System group

B.

Maintenance Administrator group

C.

Installation group

D.

Administration group

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Question # 20

A remote worker is using an Avaya SIP Client to connect to the IP Office and one-X® Portal located at their company's headquarters. What are the two advanced technologies that can be used to enable the worker to re-register locally?

A.

Virtual Private Network (VPN) and Border Gateway Protocol (BGP)

B.

Network Access Control (NAC) and Session Initiation Protocol (SIP)

C.

Secure Real-time Transport Protocol (SRTP) and Simple Network Management Protocol (SNMP)

D.

Border Gateway Protocol (BGP) and Extensible Messaging and Presence Protocol (XMPP)

E.

Split DNS and Port Address Translation (PAT)

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Question # 21

Where can password policies and password complexity requirements be configured for Users?

A.

Web Self Administration application

B.

Avaya Cloud management console

C.

Avaya Aura Security Manager

D.

Avaya IP Office Manager

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Question # 22

Which three licenses can support the Avaya Equinox® client without the additional need for a softphone? (Select three.)

A.

Basic User

B.

Teleworker

C.

Power User

D.

Remote Worker

E.

Office Worker

F.

Receptionist

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Question # 23

Which application is used to upgrade Avaya IP Office™ Server Edition?

A.

Linux command line

B.

Web Manager

C.

Manager

D.

System status

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Question # 24

In Server Edition Select mode, what method can be utilized to add new users?

A.

LDAP integration

B.

LMS import

C.

Outlook Plugin

D.

Manual user duplication

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Question # 25

Which application will enable users to access their own recordings from within Media Manager?

A.

Web Client

B.

Voice Recording Client

C.

Workplace Client

D.

User Portal

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Question # 26

Which application is utilized for upgrading IP Office Server Edition?

A.

Manager Application

B.

Web Manager

C.

System Status Application

D.

Linux Command Line Interface

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Question # 27

By which method are alarm notifications sent to an Avaya IP Office™ support engineer?

A.

SMTP

B.

SSA

C.

TFTP

D.

System Monitor

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Question # 28

Which of the following is the correct method to find the IP address of an IP extension in the IP Office?

A.

Use ARP from your PC.

B.

Use the Extension Summary in SSA.

C.

Look on the label on the underside of all IP Phones.

D.

Use Monitor to reset the telephone, and watch it get a new DHCP address.

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Question # 29

What must be checked before connecting an IP Office to a one-X® Portal server?

A.

Time Profiles

B.

Hunt Group Settings

C.

User Rights

D.

Security Settings

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Question # 30

In which application can Debug level be set to Verbose to generate log files for troubleshooting?

A.

Voicemail Pro

B.

one-X Portal for IP Office

C.

Media Manager

D.

Avaya Equinox Client

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Question # 31

Which tool can be used after the ignition process is completed to configure initial settings for System, VoIP, Voicemail, Users, and more in a step-by-step manner?

A.

Management Wizard

B.

Configuration Wizard

C.

Management Tool

D.

Configuration Tools

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Question # 32

When creating a Short Code to connect to a Voicemail Pro start point, which Short Code feature should you use to ensure correct execution?

A.

Voicemail Call

B.

Voicemail Off

C.

Voicemail On

D.

Voicemail Node

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Question # 33

What is the required feature of the web browser to access Web Voicemail, which poses potential security risks due to its ability to execute arbitrary code?

A.

ActiveX

B.

VoiceMail Plug-In enabled

C.

Adobe Reader installed

D.

JavaScript disabled

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Question # 34

A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

A.

User Telephony

B.

Short Code

C.

ARS table

D.

System Telephony

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Question # 35

When backing up the Avaya IP Office™ solution with the Web Manager, and the Voicemail Pro Full Backup set is selected, which statement is true about the Voicemail Pro set that is chosen?

A.

The backup for Voicemail Pro set, can only be selected as Full Backup.

B.

The backup process for Voicemail sets backup the configuration, voicemail messages, and call flow custom entry prompts.

C.

Only the Call Flow custom entry prompts are not backed up.

D.

Both voicemail messages and custom entry prompts are not backed up.

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Question # 36

Which application is recommended for monitoring and displaying available resources on an IP500 V2 system in real-time?

A.

IP Office Monitor

B.

System Status Application

C.

DbgView

D.

IP Office Manager

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Question # 37

Within the Configuration Wizard, which specific field must be populated first, before any other fields become visible?

A.

Network Configuration

B.

System Configuration

C.

Ignition Configuration

D.

User Configuration

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Question # 38

What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?

A.

Hunt group "Data" and Voicemail

B.

RAS access "Dialin" and Voicemail

C.

Extension "Modern" and Auto-attendant

D.

Hunt group "Main" and Auto-attendant

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Question # 39

A customer has requested additional IP Office Service User logins. The technician needs to set up these logins in the IP Office Manager.

Where in the IP Office Manager can the technician configure these logins?

A.

IP Office Manager Security Settings

B.

IP Office Manager Network Configuration

C.

IP Office Softphone Application

D.

IP Office System Monitor Application

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Question # 40

Refer to the Exhibit.

A customer is setting up an Alarm notification via email.

To get a description of the details of the Minimum Severity Level, if an Event Entity of “Service” is checked, which resource is used?

A.

the IP_Office_Alarms file in the Manager application installation directory

B.

the IP_Office_Alarms file in the Admin CD in the folder \snmp_mibs\IPOffice\

C.

the Help button in Manager

D.

the IP_Office_Alarms file in the Admin Lite in the folder \snmp_mibs\IPOffice\

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Question # 41

Which Avaya IP Office™ 500V2 base module supports both Analogue and Digital telephony?

A.

Base Carrier Module

B.

Combination Module

C.

TCM8 Module

D.

VCM Module

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Question # 42

A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system. What should you do to determine the cause of the delay?

A.

Utilize SSA (System Status Application).

B.

Analyze VoIP settings of IP telephones.

C.

Use Wireshark packet analyzer.

D.

Debug view.

E.

Enable monitoring of RTCP (Real-Time Transport Control Protocol).

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Question # 43

Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?

A.

Web Manager Application

B.

System Status Application

C.

Monitor Application

D.

Manager Application

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Question # 44

Select the two valid methods for sending voicemails to email using Voicemail Pro:

A.

TAPI and SMTP

B.

SNMP and MAPI

C.

Outlook and SNMP

D.

TAPI and Outlook

E.

SMTP and MAPI

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Question # 45

Which two requirements are necessary for a Small Community Network (SCN) with Distributed Voicemail? (Select two.)

A.

Installation of IIS on all Voicemail Pro servers

B.

Support for Port 80

C.

Local Host file

D.

Preferred Edition Licenses on all IP Office systems

E.

SMTP communication unblocked between Voicemail servers

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Question # 46

A customer requests that all users should be prevented from dialing international numbers.

What is the quickest way to enable this feature?

A.

Apply a Short Code to System Short Codes.

B.

Apply a Short Code to User Rights.

C.

Apply a Short Code to External Lines.

D.

Apply a Short Code to ARS.

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Question # 47

If ISDN/PRI calls are getting dropped, which tool would be used to troubleshoot the issue?

A.

Debug Manager on DTE port

B.

Debug View with default filters

C.

System Monitor with ISDN L3 filter options enabled

D.

SSA Snapshot

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Question # 48

A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN. Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)

A.

Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.

B.

Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.

C.

Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.

D.

Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.

E.

Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.

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Question # 49

A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records. Which voicemail action type must be configured to achieve this?

A.

Database Action

B.

Miscellaneous Action

C.

Configuration Action

D.

Conditional Action

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Question # 50

Using the Upgrade selection from Manager, File-Advanced-Upgrade, assuming all passwords have been set, and all security settings are left at the default values, which account is required when upgrading Avaya IP Office™ 500V2?

A.

Manager

B.

Security

C.

Administrator

D.

System

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Question # 51

A customer requires a Hunt Group to be created for their main incoming number. The Hunt Group should have four members and use longest wait logic. The user’s extension should ring for 10 seconds before trying the next available person. Which timer should be configured with a value of 10 seconds to achieve this requirement?

A.

No answer time for the Hunt group

B.

No answer time for the User

C.

Fall-back timer

D.

The Hunt Group overflow timer

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Question # 52

When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?

A.

Web Services

B.

Voicemail Pro

C.

Avaya Contact Recorder

D.

one-X® Portal

E.

Call Detail Records

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Question # 53

By adding a 4-port expansion card to the Avaya IP Office™ 500V2, how many expansion units can the Avaya IP Office™ support in total?

A.

14

B.

12

C.

10

D.

8

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Question # 54

Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

A.

HTML

B.

XMPP

C.

HTTP

D.

TLS

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Question # 55

Time profiles can be used to automate a customer's out-of-hours setting, and it is also possible to override these profiles manually to either deactivate or activate them. What additional steps are required to allow customers to control the time profile using their phones?

A.

Create a new hunt group with the time profile settings and assign the customer's extensions to it.

B.

Create a new directory number with the time profile settings and assign it to the customer's phones.

C.

Create a new user right group with the time profile settings and assign it to the customer's user accounts.

D.

Create a new short code with the time profile settings and assign it to the customer's phones.

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Question # 56

When you connect to the Avaya IP Office™ using System Monitor, the time, date, and IP address of the system you are connected to is displayed.

Which additional key piece of information is displayed?

A.

the date of the last system upgrade

B.

the last time any changes were made to the system

C.

the time the system has been up since the last reboot

D.

the name of the last user to connect to the system using System Monitor

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Question # 57

Which two applications are supported by the Unified Communication Module (UCM) without the need for an external server? (Select two.)

A.

Avaya Call Management System

B.

Avaya Aura® Messaging

C.

one-X® Portal

D.

Embedded Voicemail Pro

E.

Avaya Aura® Conferencing

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