Winter Sale Special 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ex2p65

Exact2Pass Menu

Login / Register

Question # 4

A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.

Which feature would you suggest when the call center offers a survey to the people who have called?

A.

VDN Return Destination

B.

VDN Interflow

C.

VDN Vectors

D.

VDN Override

Full Access
Question # 5

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

A.

The agents are on calls from another split.

B.

The agents are on outgoing calls.

C.

The agents are dialing a number to place a call or activate a feature.

D.

An ACD call is ringing at their telephone.

E.

The agents have pressed thou aux work button.

Full Access
Question # 6

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A.

System-Parameters Security

B.

Special System Parameters

C.

System-Parameters Customer-Options

D.

Feature-Related System Parameters

Full Access
Question # 7

How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?

A.

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

B.

Check the System-Parameters Customer-Options Form and search for the EAS field.

C.

Check the Feature-Related System Parameters and search for the Call Center Elite field.

D.

Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

Full Access
Question # 8

Which vector object can replace the Time of Day (TOD) global Vector variable?

A.

Vector Routing Table

B.

Business Schedule Table

C.

Service Hours Table

D.

Policy Routing Table

Full Access
Question # 9

If an agent has the skills to handle one call:

Under the skill level handling preference, which of the calls will the agent handle first?

A.

Call 1

B.

Call 2

C.

Call 3

D.

Call 4

Full Access