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Question # 4

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura®Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

A.

Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

B.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

C.

Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

D.

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

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Question # 5

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A.

Configuration

B.

Multimedia

C.

Access and Partition Management

D.

Contact Center Management

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Question # 6

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A.

the assignment of a route point for each email skillset

B.

the assignment of a script for each email skillset

C.

the assignment of a vector for each email skillset

D.

the assignment of an open queue for each email skillset

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Question # 7

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

A.

ССМА

B.

CCMS

C.

ADMIN

D.

Offline

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Question # 8

Which section under the Agent Desktop Configuration would allow Agent Desktop to move tothe front upon arrival of a new contact?

A.

New Contact Presentation

B.

Hot Desking

C.

Logoff Terminal State

D.

Maximum Open Duration

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Question # 9

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

A.

Contact Center Multimedia (CCMM

B.

Avaya AgentDesktop (AAD)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Manager Administration (CCMA)

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