Refer to the exhibit.

Based on the following features and functions:

• Able to choose the best agent available to handle an outbound contact

• Supports behavior-based past and predicted future behavior for customers and agents

• Supports data trending to determine patterns which is refreshed daily

• POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.

What is the Virtual Appliance that Pod FX Is transitioning to?

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.

Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.

Which application solution would you present to this customer?