During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?
A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?
A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?
Which of the following protects a mobile device against unwanted access when it is left unattended?
Which of the following file extensions should a technician use for a PowerShell script?
A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method
A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?
After a user recently installs a new scanner and the associated software on a computer, they notice the computer is now starting up very slowly. Which of the following is the best tool to troubleshoot this issue?
A user reports that a system is performing unusually and is sending requests to an unfamiliar IP address every five minutes. Which of the following should the technician check first to troubleshoot the issue?
A technician is creating a Windows splash screen that details login expectations. Which of the following should the technician most likely use?
Which of the following attacks can a hacker use to execute code on a user's computer when the user visits a specially prepared, malicious website?
A user recently accessed several websites that required log-in credentials. During subsequent visits, the user noticed that the log-in credential fields were already filled in. Which of the following is a way to prevent the browser from remembering the credentials for future visits?
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?
A user's workstation was infected with a newly discovered virus that the AV system detected. After a full virus scan and a workstation reboot, the virus is still present in the OS. Which of the following actions should the user take to remove the virus?
A technician is updating the OS on a number of Windows workstations. After successfully updating several workstations, the technician receives an error indicating that the upgrade takes more space than is available on one of the PCs. Which of the following should the technician do to proceed with the upgrade? (Select two).
A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?
The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?
An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?
A technician finds that a new company security policy has broken an application in use at a branch office. Which of the following should the technician do to ensure that the application is fixed and prevent the issue from reoccurring?
A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?
A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?
An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?
A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?
A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?
A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?
A user receives an error message from an online banking site that states the following:
Your connection is not private. Authority invalid.
Which of the following actions should the user take NEXT?
A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
A technician is investigating an employee's smartphone that has the following symptoms
• The device is hot even when it is not in use.
•Applications crash, especially when others are launched.
• Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.
Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).
An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?
A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?
Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?
A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?
A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted?
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?
Which of the following best describes when to use the YUM command in Linux?
A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?
A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?
A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?
A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?
Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?
A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.
Which of the following security measures should the user take to ensure security and privacy?
A PC is taking a long time to boot Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).
Which of the following editions of Windows 10 requires reactivation every 180 days?
A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?
Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).
A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).
A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?
A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor’s performance?
Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?
A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS Is several versions out of date. The user Is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the Issue?
Which of the following script types is used with the Python language by default?
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?
A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?
A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?
Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?
A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?
An application is not performing well and will occasionally shut down with no error provided. Which of the following Task Manager tabs should be used to troubleshoot the application while it is active?
A developer receives the following error while trying to install virtualization software on a workstation:
VTx not supported by system
Which of the following upgrades will MOST likely fix the issue?
A technician is selling up a newly built computer. Which of the following is the FASTEST way for the technician to install Windows 10?
A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?
A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).
Install the latest GPU drivers.
Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?
Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).
A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?
A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?
A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
Which of the following would MOST likely be deployed to enhance physical security for a building? (Select TWO).
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?
A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.
Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?
A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?
Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?
Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?
A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?
A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?
Which of the following threats will the use of a privacy screen on a computer help prevent?
Which of the following Is a package management utility for PCs that are running the Linux operating system?
A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?
An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?
A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?
Which of the following environmental factors are most important to consider when planning the configuration of a data center? (Select two).
A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?
A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?
Which of the following should be used to secure a device from known exploits?
While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?
A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?
An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?
A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message. Which of the following should the technician do first?
A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?
A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?
A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?
Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?
A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?
Which of the following is the best reason for sandbox testing in change management?
To evaluate the change before deployment
An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?
Devices and Printers
The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?
A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised. Which of the following describes how the technician should handle personal communication while on site?
A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?
An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?
SSID
An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
Which of the following should be done NEXT?
A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?
A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?
A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows Defender but does not find an infection. Which of the following actions should the technician take next? (Select two).
A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?
msconfig
A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Select TWO).
A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?
A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?
A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?
A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?
A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)
A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license. Which of the following license types should the technician recommend?
A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?
A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was
deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?
A Linux technician needs a filesystem type that meets the following requirements:
. All changes are tracked.
. The possibility of file corruption is reduced.
· Data recovery is easy.
Which of the following filesystem types best meets these requirements?
ext3
A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?
A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?
A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?
A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?
An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?
Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?
A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?
The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence. Which of the following was MOST likely violated during the investigation?
A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?
Which of the following macOS features can help a user close an application that has stopped responding?
A company's assets are scanned annually. Which of the following will most likely help the company gain a holistic view of asset cost?
A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space
While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?
A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?
A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?
A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?
Which of the following operating systems were designed for smartphones? (Select two).
A user's company phone has several pending software updates. A technician completes the following steps:
•Rebooted the phone
•Connected to Wi-Fi
•Disabled metered data
Which of the following should the technician do next?
An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).
A user's company phone was stolen. Which of the following should a technician do next?
Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises. Which of the following remote connection services should the IT team
implement?
A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?
Which of the following involves sending arbitrary characters in a web page request?
Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?
A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?
Restart the phone.
A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?
A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?
Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?
An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?
A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?
Which of the following is a data security standard for protecting credit cards?
A systems administrator is creating a new document with a list of the websites that users are allowed to access. Which of the following types of documents is the administrator MOST likely creating?
A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on
multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?
A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).
Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?
A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?
A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?
A suite of security applications was installed a few days ago on a user's home computer. The user reports that the
computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?
A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?
A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?
A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially
infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?
A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.
A help desk technician runs the following script: Inventory.py. The technician receives the following error message:
How do you want to Open this file?
Which of the following is the MOST likely reason this script is unable to run?
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?
A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?
A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?
A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?
Which of the following features can be used to ensure a user can access multiple versions of files?
A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?
A technician receives a high-priority ticket about sensitive information collected from an end user’s workstation. Which of the following steps should a technician take to preserve the chain of custody for a forensic investigation?
A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).
A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?
Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?
A user is unable to access a website, which is widely used across the organization, and receives the following error message:
The security certificate presented by this website has expired or is not yet valid.
The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?
Which of the following is a consequence of end-of-lite operating systems?
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?
A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?
Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).
A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).
A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?
A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:
"This site cannot be reached."
A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?
A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?
A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:
• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.
Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).
A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?
Which of the following languages is used for scripting the creation of Active Directory accounts?
A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?
A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?
A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?
A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?
Which of the following environmental controls is most important to maintain the safety of a data center?
A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42. and has no subnet mask. Which of the following should the technician check next?
A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?
A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?
An organization wants to deploy a customizable operating system. Which of the following should the organization choose?
A technician is troubleshooting a user’s PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation. Which of the following should be the technician's next step to resolve this issue?
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?
A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?
A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic. Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?
A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?
A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?
A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).
Which of the following commands should a technician use to change user permissions?
A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?
A user's computer was infected with a Trojan. The user thinks the Trojan was introduced when clicking on a malicious link in an email. Which of the following actions should the technician take to prevent further damage to the computer?
A systems administrator finds that a Windows client machine with an address of 169.254.124.24 is unable to access network resources. Which of the following should the administrator do to establish connectivity?
A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?
Users report that they can log in to the web application during business hours, but none of the application's functions are working properly. Company policy does not allow for the server to be rebooted during business hours. Which of the following should a technician do to fix the web application and follow company policy?
A user identified that a program installed in a workstation does not have optional features enabled. Which of the following must the technician do to install the optional features?
A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?
A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email. Which of the following tools would best accomplish this task?
A developer installed a new software package that has stopped all file server access. Which of the following change management practices should have been followed?
A technician is troubleshooting an issue on a PC that has low disk space. Which of the following Control Panel utilities should the technician most likely use to investigate and remediate the issue?
A technician is troubleshooting a connectivity issue and wants to verify that traffic is flowing to the correct upstream locations. Which of the following commands should the technician use?
A technician runs a command and gets the following output:
Ethernet adapter Ethernet 3:
Connection-specific DNS Suffix . :reddog.microsoft.com
Link-local IPv6 Address .......... :fe80::de3d:9283:4f00:856a%5
IPv4 Address.......................:10.203.10.16
Subnet Mask ...................... :255.255.255.0
Default Gateway .................. :10.203.10.1
Which of the following commands did the technician use?
A user is unable to access the company’s internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue. Which of the following should the technician do next?
A technician needs to override DNS and map IP addresses and URLs to different locations. Which of the following should the technician do?