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Question # 4

In the Enable phase, which activities are the Organizational Change and Training Leads responsible for?

A.

Establishing mechanisms for collecting feedback and insights from end users

B.

Communicating known and new issues, and workarounds that will impact users

C.

Developing knowledge and skills with project governance plans

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Question # 5

What OGL item can be used to organize content for end users in the help panel?

A.

Beacon

B.

Hotspot

C.

Display group

D.

Smart tip

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Question # 6

Which types of validation are required after OGL content has been translated?

A.

Content and Performance validation

B.

Look and Feel validation

C.

Published and Draft validation

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Question # 7

Which OGL analytics dashboard provides data on how many of each type of guide is available in the OGL console?

A.

Users dashboard

B.

Activity dashboard

C.

Content dashboard

D.

Feedback dashboard

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Question # 8

Which activities are part of content documentation and sign-off?

A.

Individual files in PDF format, rules communicated by email, and team members added as needed

B.

Key resources identified, documentation established, and important deadlines planned

C.

OGL content deployed in production, customized content published, and priorities established

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Question # 9

When developing OGL content, you want the development environment to be as close as possible to which environment?

A.

Testing environment

B.

Other application environment

C.

Production environment

D.

UAT environment

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Question # 10

Which status indicates that content will be seen in Production?

A.

Inactive

B.

Draft

C.

Archived

D.

Published

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Question # 11

Which events could impact the importing and customizing of Base Guide content?

A.

Fusion quarterly releases, environment refresh schedules, and OGL testing window

B.

Planning for application role mapping, display groups, and translations

C.

Change management strategy, cloud implementation plan, and training needs analysis

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Question # 12

Which OGL analytics dashboard provides a summary of guide activity for a specified time period, by type as well as summarizing user engagement metrics?

A.

Users dashboard

B.

Feedback dashboard

C.

Activity dashboard

D.

Content dashboard

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Question # 13

How can OGL users with access to the OGL console provide content item and step-level feedback?

A.

By calling the developer

B.

Through email

C.

Directly in the OGL console

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Question # 14

What is OGL on OGL an example of?

A.

Fusion Application

B.

OGL Training

C.

Business Process Training

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Question # 15

Which project member is normally the first to be added to the OGL console when setting up a new account?

A.

OGL Administrator

B.

OGL Content Developer

C.

Functional Lead

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Question # 16

Which action is required to bulk publish in the OGL console?

A.

Select Setup and Maintenance from the Guide History menu on the guide tile.

B.

Select "Publish" from the bulk actions drop-down list in the OGL console.

C.

Select the "Publish All Guides" button from the Guide Settings.

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Question # 17

From which sources of information, resources, and learning assets can you learn what you need to be successful in your OGL project?

A.

Internet search results, professional associations, and consulting agency referrals

B.

Industry-oriented associations, consumer trade publications, and consumer/industry research journals

C.

Oracle Cloud Customer Connect, OGL Help Panel: Console Tours, OGL User Guide, and knowledge articles

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Question # 18

In the Refine phase, what is the Project Manager responsible for?

A.

Creating a project plan and timeline

B.

Publishing OGL in the production environment

C.

Building and testing custom guides

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Question # 19

Which resource needs to be knowledgeable about how to build and test OGL content items?

A.

Project Managers

B.

OGL Administrators

C.

OGL Content Developers

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Question # 20

What approaches can be adopted to meet OGL data requirements?

A.

Create test data and “dummy” users, use a masked environment, or use an unmasked environment

B.

Create generic user accounts, create ad hoc content, and use an external host application.

C.

Use a UAT environment, sign in with an external personal account, and stand by for go live.

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Question # 21

Which meeting signals the start of the OGL project, sets the tone, and clarifies roles and responsibilities?

A.

Go live

B.

Kickoff

C.

Content sustainment

D.

Hypercare

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Question # 22

What are recommended agenda items for the OGL kickoff?

A.

Start developing content, deploy OGL in production, and define Hypercare solutions

B.

Get an overview of the OGL cloud service and implementation process, identify key roles and responsibilities, and review the training plan and digital learning assignments.

C.

Focus on business outcomes, leverage best practices, and continuously improve.

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Question # 23

Which resources are responsible for configuring Fusion or other application environments, managing Fusion user security roles, and ensuring proper access and data?

A.

OGL Content Developers

B.

OGL Administrators

C.

Fusion Configuration and Data Management Leads

D.

IT Security and Network Administration Leads

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Question # 24

Where in the OGL console can users provide step-level feedback on a guide?

A.

In the feedback field within the Feedback Analytics dashboard

B.

In the Guide or Step Comments fields within the Content Editor

C.

In the Step Settings section of the Full Editor

D.

In the Description field of the Guide Settings modal

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