Click the Task button. Place each style next to its attribute. For instructions on how to answer a Drag and Drop question, click the Help button.
In which two instances is it appropriate to use the customers first name? (Choose two.)
A customer calls with a printing problem. You start the troubleshooting process by asking some simple questions. The customer admits that this is his first time using a computer Which three questions should be used to obtain necessary information to solve the problem? (Choose three.)
In what three ways can you convey to the customer a desire and ability to help? (Choose three.)
You are working as a help desk analyst and receive a call from the network administrator informing you that a server is down. Which action should you perform first?
In what three ways can you convey to the customer a desire and ability to help? (Choose three.)
Companies typically restrict access to which three types of data? (Choose three.)