Exact2Pass
How should a Customer Success Manager resolve a customer's skill gap for a new product?
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?
Which action should betaken when new company leadership is forcing a competitor’s solution?
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?
Which statement describes the difference between customer success and customer sales?
A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?
In which stage does the Customer Success Manager initially validate stakeholders?
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)
Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)
You notice a decline over time in your customer’s usage of your product. Which action do you consider?
Refer to the exhibit.
The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with theblue line). Which statement about the customer is true?
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
What is the role of a subject matter expert in the Customer Success process?
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success
Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
What is the order of the key elements of process improvement for Customer Success?
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)
From a Customer Success perspective, why should the customer’s health be monitored?
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
Refer to the exhibit.
What is the concern for a Customer Success Manager within this task of the RACI matrix?
Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)
Which two actions are critical when communicating with executives? (Choose two.)
Which outcome is the best that a Customer Success Manager can achieve for a customer?
